Field Service Technician - CT

ZipRecruiter; Enfield; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading pharmaceutical automation company is seeking a Field Service Technician to maintain drug dispensing machines and ensure optimal performance. This role involves extensive travel, customer training, and technical support for automated pharmacy systems. Candidates must have a valid driver's license and strong communication skills. A competitive salary and comprehensive benefits are offered.

Benefits

Company vehicle provided

Health, dental, vision insurance

401K plan with matching

Qualifications

• Willingness to travel 30-70% of the time for technical and training purposes.
• Ability to work on-call hours including weekends and holidays.
• Experience with electro-mechanical products.

Responsibilities

• Conduct preventive maintenance and emergency repairs on machines.
• Train customers on system operation and light maintenance.
• Install machines and collaborate with service teams.

Skills

Technical communication

Customer service

Problem-solving

Mechanical knowledge

Education

Bachelor of Science in Engineering, Electrical, or Electronics

Associate's degree from a Technical or Vocational School

Tools

PC Computer software and hardware

Job description

Job DescriptionJob Description

FIELD SERVICE TECHNICIAN - PHARMACY AUTOMATION

LOCATION: Enfield, CT

Company Vehicle Provided – 90% travel. – Good Drivers License – ability to pass drug and background check.

3 weeks out of 4 in a month for travel.

1 week in a month will be slower.

All travel accommodations taken care of – cell – laptop

Onboarding in Elk Grove, IL (2-week training)

Employment type: Full-time

Industry: Pharmaceutical Automation / Indoor Retail Setting

Job Function: Field Service Engineering

$25 / hr. after 40 hours they get OT (approx. $20k over base)

Drug Test / Background Test

OUR CLIENT's Field Service Engineers act as our customer's first responders by keeping drug dispensing machines up and running in order to allow pharmacist's, doctors and nurses to promote essential patient safety and care. Field Service Engineers perform duties which include preventive maintenance, emergency and on-call service, and operational maintenance. They act as OUR CLIENT's Brand Ambassadors as they perform user training and recommend products and services tailored to every customer's needs.

DUTIES: To perform all customer support duties and responsibilities relating to Automated Pharmacy Systems include:

• Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.

• The Field Service Engineer provides services to machines as assigned and assists on new products as required.
• Install machines and reports product quality issues to assigned Field Service Manager and/or Customer Service. At installation, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.
• Train customers on system and light maintenance operations.
• Periodically visits customers to conduct performance checks on products.
• Conduct quality control checks on new machines.
• Repair small parts and ship parts to customers.
• Maintain accountability/inventory for crash kit.
• Advise Direct Report of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.
• Communicate information with appropriate parties.

EDUCATION or EXPERIENCE:

• A Bachelor of Science in Engineering, Electrical, or Electronics is but not required.
• Associate's degree from a Technical or Vocational School or 1-3 years' industry work experience .
• Experience working in a dynamic and on-call environment is desirable but not required.
• A solid background in technical or Mechanical Engineering such as Automotive, HVAC, Electrical, Machining & Manufacturing, related military experience or equivalent 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• Experience reading blueprints and diagrams with the ability to interpret technical information. Exceptional communication and customer service skills. PC Computer software and hardware proficient.
• Must be a self-starter, well organized, and be able to work well with a team but demonstrate work independently without supervision.
• Training is available and support is always available for the traveling position.

Eligibility Requirements:

• Travel is required. Candidate must demonstrate the willingness to travel up 30 to70% or more of the time for technical and training purposes.
• Ability to work on-call hours including weekend, overtime, over-night travel, and/or holiday work.
• Ability to lift, lower and carry objects up to 50lbs or more., ability to reach and use fine manipulation skills.
• Must have a valid driver's license and an excellent driving record.

CLIENT OFFERS: A competitive salary, comprehensive benefits including health, dental, vision, life insurance, and a generous 401K plan (match up to 6%).

Full Range of benefits available after 90 days