Field Service Technician - Catterick

TN United Kingdom; Catterick; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Technician to manage IT services in Catterick. This role involves maintaining high service standards, managing hardware repairs, and overseeing asset management. Ideal candidates will have a strong background in PC field service, excellent troubleshooting skills, and the ability to work efficiently in a dynamic environment. If you're ready to take on multiple tasks while ensuring compliance with service standards, this opportunity is perfect for you. Join a dedicated team and make a significant impact in a rewarding role.

Qualifications

• 2+ years experience in PC field service or workshop environment.
• Proficient in diagnosing and repairing complex laptop issues.

Responsibilities

• Manage IT services and equipment within assigned Hub.
• Oversee asset management and disposal of equipment.

Skills

Diagnosing hardware

Troubleshooting

Repairing hardware

Asset management

Queue ticket management

Job description

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Field Service Technician - Catterick, Catterick

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Client:

Location:

Catterick, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

341a9c83ccfc

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

£ per hour
3-month contract
On-site, Catterick

This role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national, or have been a resident of the UK for at least 5 years to be SC Cleared).

Summary of Responsibilities:

• Manage and maintain IT services and equipment within your assigned Hub and surrounding spokes.
• Queue Ticket Management: Manage and update tickets assigned to your Hub, ensuring service levels are maintained.
• Hub Stock Management: Oversee asset management, including scanning items in and out of locations.
• Disposal Management: Manage the disposal of equipment, ensuring compliance with contractual requirements.
• Hardware Repairs: Perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns.
• Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
• Service Improvement: Identify and report potential service issues or improvements.
• Process Adherence: Follow all agreed processes and procedures from the Authority.

Essential Requirements:

• Security Clearance: Must have or be able to obtain SC clearance.
• Nationality: Must be a UK National with a UK passport.
• Availability: Must join the out-of-hours (OOH) rota and standby.
• Driving Licence: Must have a full, clean driving licence.
• Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
• Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop repairs.
• Certifications: Willing to undergo training for HP and Dell desktop and laptop support.

This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.