Field Service Technician Apprentice

Peta Ltd; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology company is offering an apprenticeship for a Field Service Technician. This role involves hands-on experience with operational technology networks, providing technical support, and delivering training. Successful candidates will have GCSEs in maths and English, a full clean driving license, and excellent communication skills. This apprenticeship offers a clear path to a full-time position upon completion, with benefits including a company laptop and private health insurance.

Benefits

Company Laptop, Mobile Phone & Home Working Bundle

Private Health Insurance

Life Insurance & Income Protection

Discounted gym membership and rewards program

Qualifications

• Prepared to regularly stay away from home overnight.
• Willing to travel to any customer location in the UK & Ireland.
• Strong practical troubleshooting skills required.

Responsibilities

• Provide first line technical support via telephone, Teams, and email.
• Assist in testing customer returns and provide feedback on requirements.
• Deliver training courses at customer premises or company offices.

Skills

GCSEs in maths and English with at least a grade C/4

Full clean UK driving licence

Practical troubleshooting experience

High quality written & verbal communication in English

Excellent customer communication skills

Job description

About the role

If you want to work in the diverse and exciting world of Electrical Sub-Stations, Water Utilities, Rail and Traffic, then this could be the role for you!

In this apprenticeship, you’ll gain hands on experience working with operational technology networks that support Critical National Infrastructure. You’ll develop the key skills needed to configure, maintain, and troubleshoot industrial grade networking equipment.

As we expand our services to include professional solutions and Service Level Agreements, we’re looking for a driven, motivated, and versatile apprentice to join our technical support team and grow with us.

Training to be provided

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

About the role

The Field Service Technician Apprentice will be responsible for the following duties:

• Provide first line technical support via telephone, Teams and email following company procedures
• Work with colleagues to help solve 2nd and 3rd line support cases
• Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises.
• Prepare and maintain Training equipment
• Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports
• Conduct Wireless site surveys and create reports for the Westermo range of RF related products
• Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes
• Assist sales staff in demonstrations of equipment
• Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products
• When necessary assist other members of staff in the testing of customer returns
• Provide feedback on customer requirement and possible product or services opportunities
• Testing of new product firmware releases and new functions
• Occasional testing of 3rd Party products/software for use with Westermo products
• Any other tasks or duties required by the company

Careers

What are the career prospects at Westermo Data Communications Ltd?

Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position. This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company.

Essential Skills

It is essential that the Field Service Technician Apprentice has the following skills and personal qualities:

• GCSEs in maths and English with at least a grade C/4
• Full clean UK driving licence
• Willing to travel to any customer location in the UK & Ireland
• Prepared to regularly stay away from home overnight
• Practical troubleshooting experience
• High quality written & verbal communication in English
• Good presentation skills
• Excellent customer communication skills

Any offer of employment will be subject to an individual undergoing an enhanced DBS check.

The successful candidate must be 20+ years due to vehicle insurance.

About Us

Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.

Company Benefits

• Company Laptop, Mobile Phone & Home Working Bundle
• Additional Benefits Include (after probationary period)
• Private Health Insurance: discounted gym membership and rewards program
• Life Insurance & Income Protection

On Completion of apprenticeship - Company supplied vehicle / Cash allowance

Don’t miss out on this excellent opportunity; apply for the Field Service Technician Apprentice role today!