Field Service Technician (ALH)

ZipRecruiter; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global brand as a Field Service Technician specializing in Automated Liquid Handling systems. You'll be responsible for installation, maintenance, and repair of laboratory instruments, ensuring optimal performance and contributing to scientific excellence. With comprehensive training provided, a background in laboratory work and strong communication skills will set you up for success.

Qualifications

• Experience in a laboratory environment.
• Familiarity with automated liquid handling systems is a plus.
• Excellent command of English (written and verbal).

Responsibilities

• Deliver high-quality service and technical support to customers.
• Perform installations, preventative maintenance, and emergency repairs.
• Diagnose and resolve technical issues efficiently.

Skills

Communication

Customer Service

Mechanical Aptitude

Problem Solving

Proficiency with Computers

Education

Experience in a laboratory environment

Familiarity with automated liquid handling systems

Job description

Job Description

Are you ready to work with a trusted global brand renowned for its commitment to excellence in science and technology?

We’re looking for a Field Service Technician with expertise in Automated Liquid Handling (ALH) systems to support our valued customers across Northern England.

About the Role

As a vital member of our UK service team, you’ll be responsible for the installation, maintenance, and repair of Gilson’s ALH instruments, ensuring optimal performance in laboratories across the life sciences sector. You’ll receive comprehensive training, and while prior experience with ALH systems is a plus, a background in laboratory work is also highly valued.

Key Responsibilities

• Deliver high-quality service and technical support to customers
• Perform installations, preventative maintenance, and emergency repairs
• Diagnose and resolve technical issues efficiently
• Interpret technical diagrams and documentation
• Maintain accurate service records and reports
• Collaborate with customer service and sales teams to meet service goals
• Support product demonstrations alongside sales representatives
• Ensure compliance with safety and calibration standards
• Participate in ongoing training to stay current with technical knowledge

What You Bring

• Strong communication and customer service skills
• Mechanical aptitude and problem-solving mindset
• Proficiency with computers and relevant software
• Ability to work independently and manage a dynamic schedule
• Willingness to travel regularly within the region (up to 50%), including overnight stays
• Full UK driving licence

Qualifications

• Experience in a laboratory environment
• Familiarity with automated liquid handling systems
• Excellent command of English (written and verbal)
• Ability to adapt to new technologies and evolving work environments

Physical Requirements

• Good or corrected vision
• Manual dexterity
• Ability to lift up to 25kg

Ready to make a difference in the world of life sciences? Join us and be part of a team that empowers scientific discovery through precision and innovation.