Field Service Technician

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Field Service Technician, North Yorkshire

Client: Gilson

Location: North Yorkshire

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Want to work with a trusted global brand known for precision, reliability, and innovation?

We’re seeking a Field Service Technician specializing in servicing Automated Liquid Handling (ALH) instruments to support our customer base across Northern England.

As a key member of our UK service team, you’ll provide expert-level installation, maintenance, and repair of Gilson’s ALH instruments, ensuring seamless lab operations for our customers in the life science industry. Comprehensive training is provided. Previous experience in laboratory work and automated liquid handling systems is advantageous.

Responsibilities

• Provide quality service to all customers
• Communicate professionally and effectively with customers and colleagues
• Maintain and develop customer relations
• Respond promptly and professionally to all customer inquiries
• Work with customer service and sales teams to meet service targets
• Perform preventative maintenance and emergency repairs
• Diagnose problems and determine necessary repairs
• Read and interpret technical diagrams
• Ensure conformance with calibration and repair standards
• Attend regular training to maintain professional and technical knowledge
• Follow safety procedures when handling equipment and hazardous materials
• Maintain accurate records and reports
• Occasionally assist Gilson Sales Representatives with equipment demonstrations at customer sites

Skills or Knowledge

• Ability to read and follow instructions
• Strong communication and customer service skills
• Mechanically inclined
• Proficiency in relevant software and computer skills
• Ability to manage a busy schedule independently

Physical Ability

• Good or corrected vision
• Ability to lift 25kg

Other

• Full UK driving license and willingness to travel within the region (up to 50% overnight stays)
• Experience in a laboratory setting is beneficial
• Excellent command of English, both written and verbal
• Ability to troubleshoot and resolve technical issues in the field
• Ability to acquire new skills and adapt to workplace changes