Field Service Technician

Heidelberg; Uxbridge; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company with over 170 years of innovation and tradition as a Field Service Technician. This role offers the chance to work flexibly from home while providing on-site and remote support for a range of advanced products. You'll be part of a dynamic team, responsible for diagnosing and repairing machine faults, ensuring customer satisfaction, and contributing to a culture of excellence. With opportunities for personal development and a modern working environment, this position is perfect for those who are proactive and eager to make a difference. If you're ready to shape the future with us, we want to hear from you!

Benefits

Personal Development Programs

Attractive Compensation

Modern Working Environment

Excellent Social Benefits

Qualifications

• Recognized engineering qualification required, preferably in electrical or mechanical fields.
• Experience with commercial equipment in production environments is essential.

Responsibilities

• Install, investigate, and repair machine faults of electrical and mechanical nature.
• Ensure timely preparation of parts and equipment for repairs.
• Provide clear communication to customers and internal staff regarding issues.

Skills

Electrical Engineering

Mechanical Engineering

Computer-Based Engineering

Customer Service Skills

Communication Skills

IT Skills

Teamwork

Education

BTEC or City & Guilds Qualification

Job description

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Are you looking for a challenge? That's what we offer!

Field Service Technician

Position Description

Based from home and working throughout the ROI and the UK, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and/or indirectly the National Service Manager, the Press Electrical Engineer (Mechatronic) is responsible for providing on-site and remote support for the range of Heidelberg products on which they have been trained. They will exercise flexibility with working hours and overnight stays as required.

Supporting Helpdesk/remote support duties when required.

Skills

The Press Electrical (Mechatronic) Engineer will have a recognised engineering qualification (such as BTEC or City & Guilds) with a wide range of electrical, mechanical and computer-based engineering skills. Experience of working on commercial equipment within a production environment alone and as part of a team is required. Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s. Good communication, IT and customer liaison skills are essential to this role.

Responsibilities

• Responsible for installing, investigating and repairing machine faults of both electrical and mechanical nature assigned by the CSC (Customer Support Centre) or respective Supervisor(s) covering our range of products.
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/problems/concerns or delays to the CSC/Supervisor/Customer and follow up with a report if required.
• Assist customers and internal staff with the identification of spare parts.
• Customer facing – clear communication to customer both verbal and written – take ownership of faults/calls assigned to you.
• Assist and support colleagues/other SSU’s when needed.
• Demonstrate flexibility with start and finish times and cross skilling.
• Provide Helpdesk/Telephone/Remote support when required.
• Observe Health and Safety & Working time regulations. Follow and adhere to the Company handbook and company policy and procedures.

Other Responsibilities

Other such responsibilities may, from time to time, be allocated by the Company.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.