Field Service Technician

Heidelberger Druckmaschinen AG; Uxbridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading printing technology company is seeking a Press Electrical Engineer (Mechatronic) based in the UK. This role involves providing on-site and remote support, repairing electrical and mechanical faults on Heidelberg machines. Candidates should have a recognized engineering qualification and experience in a production environment. The position requires flexibility in hours and a positive customer service attitude, along with strong communication skills.

Benefits

Attractive compensation

Personal development programs

Excellent social benefits

Qualifications

• Experience working with commercial equipment in a production environment.
• Ability to work independently and as part of a team.
• Good communication and customer liaison skills.

Responsibilities

• Install, investigate, and repair electrical and mechanical faults on machines.
• Plan and prepare necessary parts and resources for repairs.
• Support remote and Helpdesk functions when needed.
• Maintain clear communication with customers regarding faults.

Skills

Electrical engineering

Mechanical engineering

Customer service

Problem-solving

IT skills

Education

Recognized engineering qualification (BTEC or City & Guilds)

Job description

Social network you want to login/join with:

Based from home and working throughout the ROI and the UK, reporting to the Field Service Supervisor(s), Area Field Service Manager(s) and /or indirectly the National Service Manager, the Press Electrical Engineer (Mechatronic) is responsible for providing on-site and remote support for Heidelberg products. The role requires flexibility in working hours and overnight stays as needed.

Supporting Helpdesk / remote support duties when required.

Skills

The Press Electrical (Mechatronic) Engineer should have a recognized engineering qualification (such as BTEC or City & Guilds) with a broad range of electrical, mechanical, and computer-based engineering skills.

Experience working on commercial equipment in a production environment, both independently and as part of a team, is required.

A positive attitude towards customer service is essential, along with the ability to work well within a team and demonstrate individual initiative to meet service targets and KPIs. Good communication, IT, and customer liaison skills are also necessary.

Responsibilities

• Install, investigate, and repair electrical and mechanical faults on Heidelberg machines as assigned by the CSC or supervisors.
• Plan and prepare the necessary parts, equipment, and resources for repairs promptly.
• Communicate clearly about escalations, problems, concerns, or delays to relevant parties and follow up with reports if needed.
• Assist customers and staff in identifying spare parts.
• Maintain clear verbal and written communication with customers, take ownership of faults/calls.
• Support colleagues and other SSUs when required.
• Demonstrate flexibility in working hours and cross-skill where possible.
• Provide Helpdesk, telephone, and remote support as needed.
• Follow health and safety regulations, company policies, and procedures.

Additional responsibilities may be assigned by the company from time to time.

Why work for HEIDELBERG?

HEIDELBERG has a rich history of over 170 years, combining innovation with tradition. We aim to shape our future and invite future employees to actively contribute to this vision. We value proactive individuals who can turn ideas into reality and work collaboratively to build a sustainable future. We offer personal development programs, attractive compensation, a modern working environment, and excellent social benefits.

Good to know

Not all candidates will meet every requirement. Even if you do not fulfill all criteria, we encourage you to apply.