Field Service Technician

Leisure People; Swindon; Remote; GBP 30,000 - 33,000; Full time

Job summary

A Global Health & Fitness company in Swindon is seeking an experienced Field Service Technician to maintain and repair commercial fitness equipment. The ideal candidate will have a strong technical background, electrical or mechanical experience, and a passion for customer service. This role includes a competitive salary up to £32,500 and excellent benefits including a company vehicle, pension, and full training. This is a totally remote position.

Benefits

Company vehicle

Pension

Full training

Social events

Private health care scheme option

20 days holiday plus bank holidays

Qualifications

• Preferred electrical or mechanical experience.
• Prior customer interface experience is required.
• Experience with standard troubleshooting methods for electro/mechanical equipment.

Responsibilities

• Service and maintain products at customer locations.
• Ensure quality support and customer satisfaction.
• Document service calls completely and accurately.

Skills

Strong organizational skills

Problem solving

Communication

Mechanical aptitude

Education

Electrical or mechanical experience

Customer interface experience

Tools

MS Outlook

MS Excel

MS Word

CRM systems

Job description

Overview

Experienced Field Service Technician based in Swindon up to £32,500 DOE

Our client is a Global Health & Fitness company who manufacture, sell and service high quality commercial fitness equipment and digital solutions for some of the most iconic ranges of Fitness equipment.

Their promise is to maximize customer delight and trust. And to go above and beyond to create memorable customer experiences and surpass expectations. They aim to create strong relationships and lifelong brand advocates by delivering a world-class customer experience.

We are looking for an experienced Field Service Technician who can develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands.

The Field Service Technician must instill customer confidence in the company's products by providing preventative maintenance parallel with friendly customer support.

Responsibilities

• Service and maintain the company's products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Communicate information regarding product performance and relay field feedback to inside service team.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.

Specific Job Requirements

• Strong organizational, communication, problem solving, and analytical skills
• Ability to understand technical documentation
• Possess basic mechanical aptitude
• Safety is everyone's responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk

Education and Experience Requirements

• Preferred electrical or mechanical experience
• Prior customer interface experience
• Experience with standard troubleshooting and diagnostic methods for electro/mechanical equipment in the field
• Strong technical skills required
• PC skills include use of MS Outlook, MS Excel and MS Word; use of CRM systems

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items – The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing – Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

Benefits

• Basic salary £30,000 to £32,500 depending on experience
• Company vehicle
• Pension
• Full training provided
• Social events
• Private health care scheme an option
• 20 days holiday plus bank holidays
• Monday to Friday role
• Totally remote

Interviews

Interviews immediately