Field Service Technician

DP World; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global logistics firm is seeking a Field Service Technician based at its Minworth facility in Birmingham. The role involves providing 1st line support for IT hardware, managing IT support tickets, and assisting end users with desktop applications. Ideal candidates will have a solid background in IT fundamentals and experience with common desktop applications. Competitive compensation is offered in a dynamic environment.

Benefits

Market competitive compensation

Qualifications

• Solid understanding of IT fundamentals.
• High level of knowledge in MS Office and operating systems.
• Experience in hardware support for desktops/laptops/peripherals.
• Knowledge of Windows 11 and basic enterprise administration.
• Exposure to production ERP/MRP/WMS systems.

Responsibilities

• Responsible for 1st line support of IT hardware.
• General desktop application support and end-user assistance.
• Management of IT Support Tickets and site asset records.
• Creation of user documentation and IT training.
• Participation in User Acceptance Testing for system enhancements.

Skills

IT fundamentals

Common desktop applications

Hardware support

Desktop Operating Systems

Production ERP/MRP/WMS systems

Education

College level IT studies or equivalent experience

Job description

Overview

We’ve an exciting opportunity for a Field Service Technician to join DP World at our Minworth facility in Birmingham. The Field Service Technician will be responsible for 1st line support of all IT hardware across the site for both DP World, & customer equipment.

Shift: Monday to Friday Day Shift

PLEASE NOTE: Despite the job title, this role is not field-based. It is site-based at our Minworth facility in Birmingham. That said, there may occasionally be opportunities to support nearby local sites on an ad hoc basis, as required.

How you will contribute

• Responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment, liaising with 3rd party support groups where required
• General desktop application support, installation and configuration of system applications and providing end user support for service requests
• Responsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that assist in operational tasks such as business intelligence tools, dashboards and any localized bespoke systems.
• Daily management and execution of IT Support Tickets, both internally and where applicable those raised with any customer support functions (externally)
• Management and recording of all assets on site, ensuring maintenance of site records and centralized CMDB entries to provide an accurate record of site equipment
• Creation and maintenance of site related user documentation – IT Knowledge Base articles, User Guides, Single Point Lessons, Production Documentation
• Document and deliver IT training to support and overcome any knowledge gaps that may be identified (such as common desktop application queries)
• Follow up on production problems & assist in route cause analysis and long-term corrective actions
• Participation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systems

What will you bring

• A solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT background
• A high level of knowledge of common desktop applications (e.g MS Office) and a good understanding of operating systems
• Suitable hardware support exposure of desktops/laptops/peripherals – break fix/driver installation/troubleshooting etc
• A good knowledge of desktop Operating System platforms (Windows 11) and exposure to basic enterprise administration activities
• Previous exposure to production ERP/MRP/WMS systems is of benefit

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT\'S POSSIBLE FOR EVERYONE