Field Service Technician

ZipRecruiter; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training solutions provider in Stafford is seeking an Entry-Level Field Service Technician to provide support, installation, and maintenance for firearm simulator products. Responsibilities include technical support, equipment installation, and performing maintenance at client sites. Ideal candidates will have good mechanical skills and a willingness to travel. This role offers on-the-job training, making it a great opportunity for those starting in the field.

Qualifications

• Ability to climb ladders and lift at least 50 lbs.
• Willingness to travel domestically and internationally (up to 75%).
• Adherence to health, safety, and environmental procedures.

Responsibilities

• Provide technical support on commercial products.
• Perform preventative and corrective maintenance on client sites.
• Coordinate equipment installs, repairs, and maintenance.

Skills

Knowledge of Microsoft Windows OS and Office suite

Strong understanding of computer technologies, diagnostics, and mechanical skills

Excellent presentation skills for training large groups

Basic fabrication skills, cable running, rack wiring

Experience troubleshooting computer and A/V systems

Team-oriented attitude and professional demeanor

Education

High School Diploma or Equivalent

Job description

Position Summary:

We are seeking a Field Service Technician to become an integral part of our Laser Shot Team! This Entry-Level position supports senior technicians by performing field maintenance, installation, troubleshooting, and service calls for Laser Shot’s firearm simulator products. Please note, this position offers on-the-job training.

Responsibilities:

• Provide technical support on commercial products to dealers, end users, field technicians, and internal staff, including digital signage, video walls, and peripheral equipment.
• Support via phone, email, onsite visits, and technical training.
• Assist Project Management with designing or identifying install components.
• Install network and A/V cabling, computers, projectors, IP cameras, and other equipment.
• Perform preventative and corrective maintenance on Laser Shot components at client sites.
• Troubleshoot and diagnose malfunctions efficiently.
• Coordinate equipment installs, repairs, and maintenance.
• Submit accurate reports and paperwork.
• Maintain professional relationships with customers and colleagues.
• Follow expense reporting procedures and manage travel budgets.

Required Skills:

• Knowledge of Microsoft Windows OS and Office suite.
• Strong understanding of computer technologies, diagnostics, and mechanical skills.
• Excellent presentation skills for training large groups, including military and law enforcement personnel.
• Basic fabrication skills, cable running, rack wiring, and termination.
• Ability to use test equipment, power tools, and hand tools.
• Experience troubleshooting computer and A/V systems.
• Ability to climb ladders and lift at least 50 lbs.
• Willingness to travel domestically and internationally (up to 75%).
• Team-oriented attitude and professional demeanor.
• Adherence to health, safety, and environmental procedures.
• Potential to provide onsite training to support personnel.
• Availability to work days, evenings, or weekends.

Preferred Experience & Certifications:

• 2-5 years of military experience.
• Familiarity with firearms and marksmanship training.
• OSHA 10 training and First Aid certification.

Education:

• High School Diploma or Equivalent.

Laser Shot is an equal opportunity employer. We consider all applicants without regard to race, color, religion, national origin, sex, age, disability, or marital status. We accommodate individuals with disabilities and bona fide religious beliefs.

Company Description:

Laser Shot is a global leader in firearm and force-option training solutions, serving military, law enforcement, and public safety professionals worldwide. Our systems range from laser-based simulations to live-fire exercises. As the designer and manufacturer, we provide end-to-end solutions that meet our clients’ evolving needs. Join our dedicated, high-performing team and play a vital role in empowering those who serve and protect.