Field Service Technician

Proftech Talent; Peterborough; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading company is seeking a Field Service Technician to provide essential services across multiple locations. The ideal candidate will manage service visits, ensuring high-quality customer interactions while adhering to safety protocols. With a focus on independence and problem-solving, this permanent role offers benefits including a company vehicle and generous holidays.

Benefits

Company car and fuel card

25 days holiday + bank holidays + birthday leave

Annual leave buy and sell scheme

Pension salary sacrifice scheme

Qualifications

• Full and clean driving licence required.
• Experience in onsite maintenance roles.
• Knowledge of Health & Safety and Fire Safety sectors.

Responsibilities

• Ensure timely delivery of planned and reactive service visits.
• Manage installation, repair, and preventive maintenance tasks.
• Identify potential sales opportunities during service visits.

Skills

Customer service knowledge

Proficient use of tablets

Knowledge of Health & Safety

Job description

Field Service Technician

As a Field Service Technician, you'll be at the forefront of providing essential services in Peterborough, Doncaster, Ipswich, Coventry and Derby areas, working with a team that values quality, reliability, and customer satisfaction. This role is perfect for someone who thrives on independence, problem-solving, and hands-on technical work.

You'll responsible for ensuring the timely delivery of planned and reactive service visits for the company's products. You will manage installation, repair, and preventive maintenance tasks, following company guidelines and maintaining high-quality standards. Focused on delivering excellent customer service, you'll communicate effectively, respect health and safety policies, and collaborate closely with team members. You will also identify potential sales opportunities during service visits, complete accurate digital service reports, and ensure timely submission.

As a Field Service Technician, you will need to have/be:

• Full and clean driving licence
• Experience of working in a similar role, conducting onsite maintenance, carrying out planned and reactive services on customers sites
• Customer service Knowledge and experience
• Proficient use of tablets and MS Outlook
• Knowledge of Health & Safety and Fire Safety sector

Details:

• Salary: 33, 990 + car, fuel card
• Working Hours: Full time, Monday to Friday
• Location: Field Based covering Peterborough, Doncaster, Ipswich, Coventry, Derby and surrounding
• Duration: Permanent

Role of Field Service Technician:

• Planned and reactive on-site servicing using company checklists in line with company procedures.
• Installation of products on customer sites.
• Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
• Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
• Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
• Generating leads from service visits for the sales team to follow up.
• Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
• Attend monthly service meetings via teams and quarterly meetings at Midlands Head Office.
• Monthly stock take report provided to Operations.

Benefits of working as a Field Service Technician:

• Company car and fuel card
• 25 days holiday + bank holidays + birthday leave
• Annual leave buy and sell scheme
• Pension salary sacrifice scheme