Field Service Technician

Advanced Resource Managers Ltd; North East; Hybrid; GBP 34,000; Full time

Job summary

A specialist supplier of mobility solutions is looking for an experienced Field Service Technician in the North East of England. This role offers a £34K basic salary plus benefits, where you'll manage technical queries, perform repairs, and ensure quality service. Key responsibilities include visiting customers' homes and managing stock at the warehouse. A clean driving license is preferred, and extensive travel is required.

Benefits

Company van for business use

Autonomy in work environment

Qualifications

• Strong organizational, solutions-focused, and problem-solving skills.
• Clean driving licence preferred.
• Right to work in the United Kingdom.

Responsibilities

• Be the central point of expertise for technical queries.
• Repair scooters and chairs in customers' homes.
• Support stock management and quality assurance.

Skills

Technical background in engineering or repair

Organizational skills

Problem-solving skills

Job description

Overview

Field Service Technician — £34K basic salary + benefits. An experienced field service Technical Specialist is required for an established and growing ethical supplier of disability scooters and recliner chairs.

Responsibilities

• Be the central point of expertise for all technical and product-related queries across the business.
• Diagnose product issues and advise engineers accordingly.
• Liaise with suppliers on technical improvements and support customer service with troubleshooting.
• Support stock management, quality assurance, warranty claims, and related administration as part of field operations.
• Repair scooters and chairs in customers\' homes, delivering high levels of empathy and customer service.

Requirements / Qualifications

• Technical background (engineering, mobility, automotive, electrical repair) with strong organizational, solutions-focused, and problem-solving skills.
• Willingness to travel extensively within the north of the UK (from Aberdeen to Manchester), visiting 3–4 customers per day, 4 days a week.
• 5th day typically spent in the Newcastle warehouse managing stock levels, ordering replacement items, and related administration.
• Clean driving licence preferred (policy allows some consideration with up to 3 penalty points).
• Right to work in the United Kingdom.

Why this job might be a fit

If you value autonomy and working independently with limited monitoring, this role offers that environment. It can be more pleasant than outdoor or roadside work when working in customers\' homes, and provides varied responsibilities beyond typical field technician duties.

Travel and Benefits

The role includes a company van for business use. Please note the extensive travel requirements described above.

Disclaimer

This vacancy is being advertised by Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We will never send your CV without your permission.