Field Service Technician

Precept Recruit; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT service provider in the United Kingdom is seeking a Field Service Engineer. This role involves repairing, servicing, and installing EPoS systems while providing excellent customer service. The ideal candidate will have experience in customer service engineering, particularly in Retail or Hospitality, strong communication skills, and a full UK driver's license. Benefits include a Company Car, monthly bonus, and additional perks.

Benefits

Company Car

Monthly bonus

Fuel Card

Full uniform

Additional company benefits

Overtime

Qualifications

• Experience in a field-based customer service engineering role, ideally in Retail or Hospitality.
• Excellent written and verbal communication skills.
• Experience maintaining and installing EPoS equipment.
• Full UK driver's license required.

Responsibilities

• Repair, service, and installation of IT hardware/EPoS systems.
• Planned maintenance of all on-site equipment.
• Provide support and training to Customers.
• Deliver exemplary customer service.

Skills

Customer service

Communication skills

EPoS maintenance knowledge

PC literacy

Job description

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers.

As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime.

As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.

Field Service Engineer responsibilities will include:

• Repair, service and installation of various IT hardware/ EPoS systems
• Planned and regular maintenance of all on-site equipment.
• Provide support and training to Customer as and when required.
• Provide exemplary levels of customer service

The ideal candidate will have:

• Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
• Excellent communication skills (written and verbal)
• Experience and knowledge of maintaining and installing EPoS equipment
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Due to the nature of this role, it is essential that applicants have a full UK driver s license.