Field Service Technician

Kohler Mira; Bath; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Benefits package

OTE with bonus and overtime

Job summary

Kohler Mira is seeking a Field Service Technician to deliver field-based services across our UK brands. The role involves repairing and replacing products during on-site visits and ensuring a seamless service journey for customers.

As part of the Customer Service Operations Team, you will work with colleagues to meet service goals, promote spare parts and upgrades, and maintain safety and stock controls. A plumbing background is advantageous and a full UK driving licence is required.

Qualifications

• Customer service experience with a customer-facing role.
• Ability to work unsupervised and manage visits independently.
• Motivated to achieve targets and KPIs.
• Plumbing background is advantageous.
• Excellent verbal and written communication skills.
• Full UK driving license with up to 6 points.

Responsibilities

• Act as a brand ambassador for our products and services during consumer contact.
• Undertake service visits by repairing and replacing products across all brands.
• Provide feedback on field issues by raising early warnings.
• Deliver excellent customer service across UK brands.
• Represent the company professionally in conflict situations.
• Help reduce warranty costs by meeting KPI targets.
• Complete site investigations when required.
• Support business revenue by offering suitable spare parts and upgrades.
• Assist Trainee Field Service Technicians when needed.
• Follow Health and Safety processes with zero-tolerance adherence.
• Maintain accurate van stock levels according to stock control processes.

Skills

Customer service experience

Ability to work unsupervised

Targets-driven

Plumbing background advantageous

Strong verbal and writtencommunication

Full UK Driving Licence (6 points max)

Job description

The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands.

In this role you will part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements.

As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service.

The role is pivotal to achieving the two key elements of the Customer Service vision - delivering best in class service and service revenue against budget.

Basic Functions

• - To act as a brand ambassador for our products and services through contact with our consumers
• - To undertake service visits by repairing and replacing our products across all our brands
• - Provide feedback into the business on technical field issues by raising early warnings
• - Deliver excellent customer service across all our UK brands
• - Represent the company professionally in any conflict situations
• - Reduce warranty costs by delivering against business defined Key Performance Indicators
• - Complete appropriate Site Investigations when required
• - Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
• - Support Trainee Field Service Technicians when required
• - Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence
• - Follow the company stock control process to ensure accurate van stock levels are maintained

Effective and proven customer service experience

• - Ability to work unsupervised and alone
• - Driven to achieve business targets that drive customer satisfaction
• - Plumbing background an advantage
• - Strong verbal and written communication skills
• - Full UK Drivers License with a maximum of 6 points

In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price., Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.

Enjoy an excellent benefits package and earn up to £40,000 OTE, including bonus and overtime.

Designing award-winning products for our market-leading brands - Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment; investing in the best technology and resources available and investing in each and every individual. Whether you arrive at our facilities in Cheltenham, Worcester or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same cultural values at Kohler Mira.

From day one you're part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people., We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.