Field Service Supervisor

ZipRecruiter; Northampton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading water and wastewater treatment solutions provider is seeking a skilled Field Service Supervisor to join their service and installation team. This role focuses on supervising installation and maintenance works, ensuring high standards of service delivery, and contributing to client satisfaction. The ideal candidate will possess supervisory experience, a mechanical background, and be willing to travel. Competitive salary with overtime opportunities is available.

Benefits

Company work van

Pension

25 days holiday + bank holidays

Overtime available

Qualifications

• Proven experience in the wastewater industry.
• Proven experience in a field service supervisory role.
• Demonstrated experience with pump stations and packaged treatment plants.

Responsibilities

• Supervise and carry out installation and maintenance across water systems.
• Lead planned preventative maintenance and reactive maintenance activities.
• Travel to various client sites and maintain high service standards.

Skills

Supervisory experience

Mechanical background

Strong communication skills

Client-facing skills

Education

Confined Space Training certification

Job description

Job Description

My client is looking for a Field Service Supervisor to join their service and installation team. They are a leading water and wastewater treatment solutions provider, offering a comprehensive range of services including the maintenance of water systems, and the design and build of bespoke wastewater treatment projects and PPM contracts.

The ideal candidate will have proven Lead Engineer or field service supervisory experience, along with a fabrication or pipefitting, mechanical hands-on background, and a strong knowledge of pumps within wastewater treatment.

Field Service Supervisor Role:

The successful candidate will have a solid track record in wastewater servicing and installing systems such as pump stations or packaged sewage treatment plants.

You will lead from the front, ensuring high standards of service delivery while promoting the company's values and commitment to client satisfaction.

Responsibilities:

• Supervise and carry out installation and maintenance works across foul, clean water, and project sectors.
• Lead planned preventative maintenance (PPM) and reactive maintenance activities, solo or as part of a team.
• Support out-of-hours service delivery on a rota basis, including occasional weekend work (overtime rates apply).
• Coordinate with office planning staff for effective job scheduling.
• Travel to various client sites and stay overnight when required.
• Identify and report on remedial works to assist with quoting and follow-up.
• Promote the business to current and potential clients, helping to expand the customer base.
• Ensure all work is completed safely and efficiently, adhering to Health & Safety standards.
• Accurately complete timesheets and job documentation.
• Maintain a positive, “can-do” attitude and a strong sense of responsibility.

Requirements:

• Proven experience in the wastewater industry.
• Proven experience in a field service supervisory role.
• Mechanical (fitter) or electrical background strongly preferred.
• Demonstrated experience with pump stations, ejector stations, and packaged treatment plants.
• Willingness to work across all company sectors.
• Confined Space Training certification.
• Strong communication and client-facing skills.
• Desire to grow professionally and contribute to the company's success.
• Flexibility to travel and work away from home as needed.

Package:

• Salary £40k + overtime (OTE £50k)
• Company work van
• Pension
• 25 days holiday + bank holidays