Field Service Specialist

ZipRecruiter; London; Remote; GBP 29,000 - 45,000; Full time

Job summary

A leading company in fiberglass swimming pool design seeks a Field Service Specialist to support installation and servicing of pool cover systems. The role demands strong technical skills and excellent customer communication, with extensive travel (up to 75%) required. Candidates with mechanical system experience and a related degree are preferred. A supportive culture and competitive benefits are offered.

Benefits

Generous Paid Time Off & Holidays

401(k) with company match

Medical, Dental & Vision Insurance

Optional Life & Insurance

Qualifications

• Ability to lift up to 50 lbs and work outdoors.
• Experience in field-based service work required.
• Proven ability to work independently in the field.

Responsibilities

• Provide on-site installation and troubleshooting for pool cover systems.
• Conduct pre-installation reviews.
• Serve as a brand ambassador during service visits.

Skills

Hands-on experience with mechanical systems

Strong technical skills

Excellent interpersonal skills

Education

Degree in engineering or technical trades

Job description

Job DescriptionJob Description

Field Service Specialist

Location: Based out of Northern Ohio with extensive travel throughout states around the region.

Welcome to Explore Industries!

At Explore Industries, we’re more than just a global leader in fiberglass swimming pool design and manufacturing—we’re also home to Integra Pool Covers, a growing division that delivers innovative, high-quality pool cover systems for safety, convenience, and peace of mind. With a culture rooted in respect, integrity, and continuous improvement, we empower our people to grow their talents and shape their futures.

About the Role

As a Field Service Specialist with Integra Pool Covers (a division of Explore Industries), you will serve as a trusted on-site expert, supporting the delivery, installation, and servicing of our premium automatic pool cover systems. This role is perfect for someone who combines technical skills with customer service excellence and enjoys travel, independence, and problem-solving.

Key Responsibilities

• Provide on-site installation, service, and troubleshooting for pool cover systems across multiple states.
• Conduct pre-installation reviews to ensure all site needs are met.
• Diagnose and repair mechanical and system issues on-site with precision and professionalism.
• Communicate regularly with internal teams to share field feedback and contribute to continuous product improvement.
• Serve as a brand ambassador and key point of contact for customers during service visits.

What We’re Looking For

• Hands-on experience with mechanical systems, installations, or field-based service work.
• Strong technical skills and a solid understanding of tools, components, and field troubleshooting.
• Excellent interpersonal and customer communication skills.
• Proven ability to work independently, make sound decisions in the field, and prioritize effectively.
• Willingness and availability to travel extensively (up to 75%).
• A degree in a related field (e.g., engineering, technical trades) is a plus.

Essential Physical Requirements

• Ability to lift up to 50 lbs and work outdoors in varying conditions.
• Ability to climb, kneel, and maneuver in tight spaces.
• Comfortable with frequent driving and extended travel periods.

Why Explore Industries?

• A supportive and mission-driven culture with room to grow.
• Direct contribution to a growing business segment.
• Opportunities to influence product improvement and shape customer satisfaction from the ground up.
• Competitive benefits package, including:
  • Generous Paid Time Off & Holidays
  • 401(k) with company match
  • Medical, Dental & Vision Insurance (optional)
  • Optional Life & Insurance

Ready to Join Us?

If you’re a field service professional who takes pride in delivering high-quality work and building strong customer relationships, we want to hear from you. Apply today and help us deliver safety, convenience, and innovation through Integra Pool Covers.

Learn more about us at https://exploreindustries.com.

We look forward to hearing from you!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , status, protected veteran status or any other characteristic protected by law.