Field Service Specialist

Jenoptik AG; Camberley; Remote; GBP 30,000 - 45,000; Full time

Job summary

Join an international leader in photonics as a Field Service Specialist. This role involves the design, installation, and maintenance of highways projects, balancing tasks on customer sites with UK travel requirements. The successful candidate will exhibit excellent communication and customer service skills, reinforcing the importance of quality service in our operations.

Qualifications

• Ability to manage multiple tasks and work to tight timescales.
• Proven track record of establishing good working relationships.
• Experience in preparing documentation.

Responsibilities

• Support design and installation of new projects.
• Conduct field service tasks and maintenance activities.
• Collaborate with Account Management to maintain customer relations.

Skills

Communication

Customer Service

Planning and Organisation

Methodical Work Approach

Health and Safety Understanding

Documentation Preparation

Microsoft Office

Job description

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Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

Join our team and help to shape our future with lasting effect.

Field Service Specialist

Job ID: 4233

Location:

Camberley, ENG, GB

Qualifications, skills and abilities

Role Description:

Location: Home Based

The Field Engineer will work within the Operations department, reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.

The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus.

The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.

About You:

The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs.

Candidates and will be required to successfully obtain security clearance.

Core Responsibilities:

• Under the guidance of the Field Operations Manager, support the design, configuration, and Installation of new projects.
• Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
• Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
• Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
• Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
• Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
• Ensure that faults are correctly recorded against assets.
• Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within service management system.
• Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
• Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
• Supervision of third-party contractors on-site.
• Return of faulty equipment service.
• Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
• Action work tasks via service management tool.
• Recording of working time within the timesheet system.
• Documentation of site surveys.
• Production and review of technical specifications.
• Production of calibration certificates and site-specific data files.
• Successful security clearance and vetting is mandatory for this role.

Desired skills and experience:

• Planning and Organisation [Essential].
• Methodical work-based approach [Essential].
• Proven track record of establishing good working relationships with customers and other professionals [Essential].
• Good understanding of Health and Safety and its application to Highways environments [Essential].
• Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
• Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
• IT literate with knowledge of PC configuration and communications [Desirable].
• Experience of a range of Windows OS and Linux [Desirable].
• Good understanding of Construction design management (CDM) [Desirable].
• A good working knowledge within the Highways environment [Desirable].
• Experience in preparing documentation [Essential]
• Good Microsoft Office skills [Essential]
• Awareness of Quality Management Systems and ISO9001 [Essential]

Note: the post holder may also be asked to support and undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

Contact:

Phone.: [phone]

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.

The Jenoptik Smart Mobility Solutions division offers photonics-based, innovative and sustainable solutions, including technologies and services for traffic safety, public safety and toll control.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.