Field Service Representative (NY, NJ, Eastern PA, Delaware, DC, MD)

ZipRecruiter; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company in the North Wales area is seeking a candidate for a dual role involving sales/customer service and installation duties. The ideal candidate must have excellent communication skills, mechanical abilities, and the ability to work independently while traveling extensively to various locations. This outdoor role offers the opportunity to interact directly with customers and ensure satisfaction with product installations.

Qualifications

• Must be willing to travel extensively.
• Able to read and write English well.
• Some engineering ability to understand dispenser usage.

Responsibilities

• Spend 50% on sales and customer service, 50% on installation.
• Visit customer locations to assess product needs.
• Communicate with customers to schedule installations.

Skills

Excellent communication skills

Ability to work independently

Mechanical ability

Organizational skills

Map reading skills

Job description

Overview

We have a strong preference for candidates based out of North Wales, Landsdale, Montgomeryville, Colmar, PA area

DUTIES AND RESPONSIBILITIES

Responsibilities

• Position will spend 50% of the time performing Sales & Customer Service duties and 50% of the time doing Installation duties, as described below.
• Regularly visit customer locations to assess need for additional product or parts requirements
• Visit non-customer stores to determine interest in a no-cost, in-store trial
• Communicate with customers to properly schedule surveys, installs, remodels, grand openings, and maintenance work
• Determine most efficient routes and use of time to be productive with multiple customer store requests
• Understand dispenser parts and designs, and survey stores with the correct placement and type of dispensers
• Must have complete knowledge of all products, especially specialty or problem solving products like greens bag, corn bag, and meat bag
• Maintain a follow up relationship with all stores to check on product satisfaction
• Must have all order and dispenser forms completed on a timely basis
• Must have customer sign Dispenser Loan Order form and turn in on a weekly basis to Accounting
• Provide weekly report of daily activities to Supervisor
• Install the correct dispensers in the proper manner in all stores assigned within the designated area
• Submit expense reports on a timely basis
• Design more efficient attachments for dispensers and communicate with office on these changes
• Design more efficient shipping and routing methods to make dispenser installations as efficient as possible

Qualifications

• Must be willing to travel extensively
• Able to work independently
• Excellent communication skills with customers and management
• Able to read and write English well
• Some mechanical ability to use tools and machinery, and some engineering ability to understand dispenser usage and types
• Organizational skills and Map Reading to properly schedule routes, stores, and time

Environment

This position will travel via automobile to various store locations, and will spend the majority of the day in an outdoor environment

Company Description

Crown Poly, Inc. was founded in 1991 and is headquartered in Los Angeles, CA (Huntington Park). The company was founded on, and continues to expand through innovation and manufacturing of patented supermarket packaging products. We are the market leader in value-added plastic packaging supplies and our patented Pull-N-Pak® produce bagging system maintains a U.S. majority market share of over 40% in its category. We have a second product line with our patented grocery bagging system, and have now introduced a retail consumer trash can liner. To learn more about Crown Poly, please visit our site at crownpoly.com/crown-poly-who-we-are/