Field Service Representative

Working Solutions Recruitment; West Midlands Combined Authority; On-site; GBP 40,000 - 45,000; Full time

Job description

WSR are recruiting for a Field Service Representative located in Central England.

Job Title: Field Service Representative

Salary: £40 - £45K

Location: Central England

We are recruiting for a Field Service Representative in Central England to join our client's team. This role presents a fantastic opportunity to drive growth and expand business opportunities for our client, a dynamic and rapidly evolving Industrial solutions organisation. Our client offers a competitive salary and benefits package, along with the opportunity to make a significant impact on their business growth. If you are a proactive business development professional able to identify and action potential opportunities, we invite you to read on and apply to join their team…

What's in it for you?

1. Annual salary dependent on experience
2. 25 days annual leave + Bank Holiday
3. Pension (Standard Life)
4. Employee Assistant Programme (EAP) - Health Assured
5. Private Medical Insurance - Simply Health
6. Life Assurance (Canada Life)
7. Occupational Health Referrals
8. Company vehicle

Purpose:

To develop and maintain relationships with existing and new service customers to stimulate customer retention and generate additional opportunities. To identify & action opportunities with potential businesses, following through from status of “Opportunity to Order”.

Main Duties:

1. Grow the service businesses in defined territorial areas and/or account structures along KPI's.
2. Systematically assess potentials, lead and execute the service selling cycle.
3. Actively sell RH service portfolio to convert prospects into long-term customers.
4. Act as customer contact point to work out technical & commercial service solutions/offerings.
5. Act as a representative for the organisation during customer meetings and presentations.
6. Drive service contract renewals to maintain a high level of renewals supporting customer retention.
7. Strategise and execute our Service Go-To-Market based on data.
8. Improve customer satisfaction and support overall Service Excellence approach EU-wide.
9. Contribute to service-as-a-product approach through customer and competitive landscape feedback.

Education and Experience:

1. C or above in GCSE Math & English.
2. 2 years sales experience or 5 years industry experience.
3. Technical expert in understanding of loading dock equipment & service relevance.
4. Competent with all appropriate MS office & MS Project & IOS Operating Systems.
5. A Full UK Driving Licence.

Personal Skills and Qualities:

1. Customer focused.
2. Excellent Communication Skills.
3. Technical expert in understanding of loading dock equipment & service relevance.
4. Able to prioritise and meet strict deadlines.
5. Have a sense of urgency with the ability to stay calm.
6. Take ownership and the ability to get things done.
7. Flexible and adaptable.
8. Able to adapt to change.
9. Team player and have a “hands on” mentality.

How to Apply:

Please click 'APPLY NOW', or call the WSR Team at (phone number removed) for more info.

We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.