Field Service Representative

Cerebras; Reading; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading data security company in Reading is seeking a Field Services Coordinator to manage vendor resources and assist with technical inquiries. The ideal candidate should have a background in field services, fluency in English, and experience with Salesforce and Oracle. This role involves customer interaction and requires flexibility to work weekends. Join a recognized leader in AI-powered data security.

Qualifications

• Fluent in English and either French, German or Spanish (desirable).
• Experience working in a busy, international environment.
• Flexibility – working weekends every 6 weeks and selected public holidays.

Responsibilities

• Coordinating resources (vendor / stakeholders).
• Managing escalations, ensuring a satisfactory conclusion.
• Assisting Field Engineers with technical queries.

Skills

Fluent in English

Field Services background

Experienced in a customer facing role

Experienced in Salesforce

Experienced in Oracle

Experienced in MS Office

Experience in Logistics

Ability to deliver on short notice

Multitasking skills

Flexibility to work weekends

Tools

Salesforce

Oracle

MS Office

Job description

Overview

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security?

Responsibilities

• Coordinating resources (vendor / stakeholders).
• Managing escalations, ensuring a satisfactory conclusion is achieved.
• Assisting Field Engineers with technical queries, verifying appliances status after parts replacement.
• Working with Supply Chain and Quality Departments on RMA units and coordinating shipment with partners.
• Generating reports on departmental activities in accordance with process.
• Maintaining detailed administrative records of workflow within systems provided.
• Contributing to the development of systems and procedures by analysing operating practices.
• Maintaining rapport with customers, managers, and colleagues.
• Maintaining business data on customers by identifying and updating discrepancies throughout customer engagements.
• Supporting the resolution of customer complaints by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.

Qualifications

• Fluent in English and either French, German or Spanish (desirable).
• Field Services background.
• Experienced in a customer facing role.
• Experienced in Salesforce, Oracle, MS Office.
• Experience working in a busy, international environment.
• Ability to deliver on short notice and multitask.
• Experience in Logistics.
• Flexibility – working weekends every 6 weeks and selected public holidays.

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Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.