Field Service Representative

GovCIO

Brandon

Hybrid

GBP 75,000 - 91,000

Full time

4 days ago

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Job summary

GovCIO seeks a Field Service Representative to manage deployable communications systems from delivery to deployment. You will assemble, install, configure, and train end users on-site, ensuring system performance and reliability at Ramstein Air Base, Germany, in a flexible/hybrid setup.

Ideal candidates hold TS/SCI clearance and 1–3 years of SATCOM and networking experience, plus DoD 8140 IAT II credentials.

Qualifications

TS/SCI clearance required.
1–3 years SATCOM experience.
1–3 years Networking experience.
Experience with COMSEC items (i.e. encryptors, SKLs, KGs).
DoD 8140 IAT Level II credentials (Sec+CE, CYSA+, CND, CCNA-Security).

Responsibilities

Assemble, install and configure deployable comms systems at customer sites.
Perform system programming, optimization and routine maintenance.
Provide on-site end-user training and limited troubleshooting.
Deliver on-site installation, repair, maintenance and testing activities.
Develop service reports, diagnose issues and coordinate with customers.

Skills

SATCOM experience

Networking experience

COMSEC materials experience

IAT Level II (DoD 8140)

Education

High School + 9+ years experience

Tools

Type 1 encryptors

SKLs

KGs

Job description

Overview

GovCIO is currently hiring a Field Service Representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be located at Ramstein Air Base, Ramstein-Miesenbach, Germany and will be a flexible/hybrid position.

Responsibilities

GovCIO integrates deployable communications capabilities on behalf of our customer to provide deployable communications capabilities worldwide. GovCIO manages the hardware and software configurations; develops and provides training; field service support, logistics services; and manages Information Assurance and Risk Management Framework processes on behalf of the customer. As the Subject Matter Expert (SME) Field Service Representative (FSR) you are the primary liaison between the customer and company. You are responsible for the overall function of the deployable communications system for the customer from delivery to deployment. You are the SME in system assembly, installation, and system configuration in accordance with site assessments and schematics. You are the SME in ensuring completeness of system programming and optimization as part of the installation process and perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components, when necessary. You provide on-site end-user training on system operation, maintenance, and limited troubleshooting. Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities.

Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
Completes system programming and optimization as part of the installation process
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
Provides on-site end-user training on system operation, maintenance and limited troubleshooting
Operate efficiently to conclude all on site installation, repair, maintenance and test activities
Perform troubleshooting and strive to resolve issues
Produce frequent and analytical service reports
Team up with colleagues and pass on important information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers
Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
Maintain effective customer communications and relations
May provide onsite training of customer support personnel
Familiar with SATCOM terminals and Networking equipment
Excellent interpersonal and organizational skills
Ability to work in a team environment and collaborate
Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system.
Able to operate independently, self-starter

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills And Experience

Clearance Required: TS/SCI
1-3 years SATCOM experience
1-3 years Networking experience
Have experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)
DoD 8140 IAT Level II (Sec+CE, CYSA+, CND, CCNA-Security)

Preferred Skills And Experience