Field Service Project Management New Grad

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Project Manager New Grad to join their London team. This role offers an opportunity to contribute to impactful projects that enhance people's lives through innovative network technologies. With a strong focus on employee development, well-being, and a flexible work environment, this company prioritizes a culture of inclusivity and collaboration. Ideal candidates will possess critical thinking skills, a commitment to delivering exceptional customer experiences, and the ability to thrive in a dynamic team setting. If you're ready to make a difference, this role is for you!

Benefits

Flexible paid time off

Tuition reimbursement

Employee share option purchase program

Recognition programs

Well-being programs

Qualifications

• Up to 12 months of related project management work experience preferred.
• Experience in a matrix organization demonstrating strong collaborative skills.

Responsibilities

• Support delivery and management of multiple service projects.
• Ensure projects meet customer expectations for quality and service.

Skills

Critical Thinking

Project Management

Communication

Agility

Team Collaboration

Education

Bachelor’s degree in a related field

Prince2 / PMP Certification

Tools

Microsoft Project

Salesforce

Job description

Social network you want to login/join with:

Field Service Project Management New Grad, London

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Client:

UK Ciena Limited

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

e961f3cd9fde

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development , offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is non-negotiable. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute

We are motivated by the desire to make a difference in people's lives through the design and implementation of leading network technologies.

Embrace diversity, celebrate inclusion and champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Responsibilities

The Ciena Associate Services Project Manager will support and ensure the successful delivery and management of single or multiple Service projects within scope, quality, time, and cost constraints that may be clearly defined or require dynamic change management to deliver business value.

General Activities (Supervised by a Ciena Senior Project Manager)

• Responsibilities of the Services Project Management team: I am responsible for leading, overseeing, and ensuring successful implementation, delivery, and management of customer projects within a customer network.
• Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customer’s expectations for quality and service.
• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
• Identify and schedule project deliverables, milestones, and required activities and tasks.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
• Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
• Implement Project Communication plan.
• Document and communicate project status, obstacles and resolutions to management.
• Perform risk assessment and implement mitigation plans.
• Services Project Manager may support pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses, as required.
• Interface across Ciena teams and Customer operations teams, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project deliverables and financial targets are met.
• May be required to contribute to process management optimization efforts associated with project management

Success will evidence itself in the following ways:

• Ability to support large volume of projects meeting scope requirements and meeting or bettering on-time commitments and financial objectives
• Delivers superior customer experience built on responsiveness and quality
• Demonstrates value of Ciena services through superior performance
• Galvanizes project delivery team in unified action and mindset
• Possesses positivity and strong work ethic to ‘”never give up” attitude
• Attention to detail critical from the collective project team
• Recognizes failures and responds constructively

Ideal Profile:

• Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions.
• Judgment - Makes Complex decisions/Judgments taking into account multiple alternatives.
• Decisiveness - Delivers decisions in the face of competing alternatives
• Outstanding planning, scheduling, and coordination skills
• The breadth of technology, Services, and business acumen.
• Strong business judgment and ability to think through complex business issues.
• Works collaboratively in a matrix environment with many stakeholders
• Results-oriented, Collaborator, and Accountable
• Must have proficiency with Project Mgmt tools. Microsoft Project, Salesforce
• Customer First
• Velocity
• Building Relationships
• Business and Financial Acumen
• Influencing Others

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• Agility— You are readily able to make key decisions and manage competing and ever-changing account priorities, and you are largely driven by the software development process.
• Communication expertise: You have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team means you thrive in a multi-disciplinary team environment but are comfortable working independently as required.
• Relationship builder – with an ability to influence, you can get work done through others.
• A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and solve problems.

Education Qualification

• Bachelor’s degree in a related field and up to 12 months of related project mgmt. work experience is strongly preferred
• Prince2 / PMP Certified preferred

Experience having worked in a matrix organization that includes demonstrating strong influencing and collaborative skills across multiple teams

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

Why Ciena:

We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.

We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.

We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.

We are committed to employee development , offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.

We realize time away to recharge is non-negotiable. We offer flexible paid time off!

Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute

We are motivated by the desire to make a difference in people's lives through the design and implementation of leading network technologies.

Embrace diversity, celebrate inclusion and champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Responsibilities

The Ciena Associate Services Project Manager will support and ensure the successful delivery and management of single or multiple Service projects within scope, quality, time, and cost constraints that may be clearly defined or require dynamic change management to deliver business value.

General Activities (Supervised by a Ciena Senior Project Manager)

Responsibilities of the Services Project Management team: I am responsible for leading, overseeing, and ensuring successful implementation, delivery, and management of customer projects within a customer network.

Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customer’s expectations for quality and service.

Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.

Identify and schedule project deliverables, milestones, and required activities and tasks.

Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.

Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.

Implement Project Communication plan.

Document and communicate project status, obstacles and resolutions to management.

Perform risk assessment and implement mitigation plans.

Services Project Manager may support pre-sales activities, providing project management subject matter expertise and contributing to Customer proposals and RFP responses, as required.

Interface across Ciena teams and Customer operations teams, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project deliverables and financial targets are met.

May be required to contribute to process management optimization efforts associated with project management

Success will evidence itself in the following ways:

Ability to support large volume of projects meeting scope requirements and meeting or bettering on-time commitments and financial objectives

Delivers superior customer experience built on responsiveness and quality

Demonstrates value of Ciena services through superior performance

Galvanizes project delivery team in unified action and mindset

Possesses positivity and strong work ethic to ‘”never give up” attitude

Mature business “customer first” demeanor

Attention to detail critical from the collective project team

Recognizes failures and responds constructively

Ideal Profile:

Critical Thinking / Analysis- Analyzes Multi-dimensional problems; gathers information over extended periods of time and applies complex concepts to generate possible solutions.

Judgment - Makes Complex decisions/Judgments taking into account multiple alternatives.

Decisiveness - Delivers decisions in the face of competing alternatives

Outstanding planning, scheduling, and coordination skills

The breadth of technology, Services, and business acumen.

Strong business judgment and ability to think through complex business issues.

Works collaboratively in a matrix environment with many stakeholders

Results-oriented, Collaborator, and Accountable

Outstanding verbal and written communication.

Must have proficiency with Project Mgmt tools. Microsoft Project, Salesforce

Competencies:

Customer First

Velocity

Building Relationships

Business and Financial Acumen

Influencing Others

What Does Ciena Expect of You?

Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.

Agility— You are readily able to make key decisions and manage competing and ever-changing account priorities, and you are largely driven by the software development process.

Communication expertise: You have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.

The flexibility to work independently and as part of a broader team means you thrive in a multi-disciplinary team environment but are comfortable working independently as required.

Relationship builder – with an ability to influence, you can get work done through others.

A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and solve problems.

Education Qualification

Bachelor’s degree in a related field and up to 12 months of related project mgmt. work experience is strongly preferred

Prince2 / PMP Certified preferred

Experience having worked in a matrix organization that includes demonstrating strong influencing and collaborative skills across multiple teams

Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.