Field Service Orchestrator – Leeds

Rotork; Leeds; On-site; GBP 29,000 - 36,000; Full time

Job summary

Rotork is seeking a proactive Field Service Coordinator to join our Leeds service team. The role coordinates Field Service Engineers, ensuring safe, efficient, and compliant service delivery onsite in Leeds.

You will collaborate with the Service Supervisor, engineers, customers and internal teams to optimise performance, improve first-time fix rates, and support revenue growth through effective planning and commercial awareness.

Qualifications

• Technical qualification in Mechanical or Mechanical/Electrical engineering (or equivalent practical experience).
• Experience in a service coordination, engineering support, or similar operational role.
• Experience operating in a customer-facing and service delivery environment.
• Experience working in a site-based or operational environment where close collaboration with engineers is required.
• Experience using FSM, ERP, and/or CRM systems; good understanding of engineering service environments; strong MS Office skills; knowledge of HSE and permits to work.

Responsibilities

• Plan, schedule, and coordinate Field Service Engineers to ensure efficient service delivery and resource utilisation.
• Act as the central point of contact for all service-related activities, managing requests from receipt through to completion.
• Coordinate the end-to-end service process, including job logging, quotations, scheduling, execution, and billing.
• Work closely with engineers and site-based teams to support effective service planning and real-time operational decisions.
• Ensure service activities are delivered safely, compliantly, and in line with company standards and customer expectations.
• Support the improvement of first-time fix rates through effective coordination, planning, and communication.
• Monitor engineer availability, workload, and service priorities to maximise operational efficiency.
• Liaise with customers to provide updates, manage expectations, and deliver a positive customer experience.
• Collaborate with internal stakeholders to ensure timely completion of service work and accurate invoicing.
• Contribute to revenue performance by identifying opportunities for additional service work and ensuring quotations are processed effectively.

Skills

Planning & scheduling

Customer focus

Communication

Team collaboration

Revenue awareness

Education

Technical qualification in Mechanical or Mechanical/Electrical engineering

Tools

FSM

ERP systems

CRM systems

Microsoft Office

Permits to work

Job description

Rotork is seeking a proactive Field Service Coordinator to join our Leeds service team. The role coordinates Field Service Engineers, ensuring safe, efficient, and compliant service delivery onsite in Leeds.

You will collaborate with the Service Supervisor, engineers, customers and internal teams to optimise performance, improve first-time fix rates, and support revenue growth through effective planning and commercial awareness.