field service manager

Page Personnel; Tandridge; On-site; GBP 47,000; Full time

Job summary

A leading service provider is seeking an experienced Field Service Manager to lead a team in Whyteleafe, Surrey. The role involves planning and scheduling maintenance work, responding to emergencies, and ensuring high service standards while fostering a positive team spirit. Candidates should have a background in Fire Safety or a related field, alongside strong leadership and problem-solving skills. Attractive benefits include a salary of £46,700 with various perks.

Benefits

25 days holiday plus bank holidays

NEST Pension

Health Cash Back plan

Cycle to work scheme

Qualifications

• Previous experience in Fire Safety or related field.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• In-depth knowledge of regulations.

Responsibilities

• Plans and schedules work with a minimum of 3 months in advance.
• Ensures response to emergency call outs and unscheduled work.
• Organises return calls and logistics for remedial work.

Skills

Leadership abilities

Problem-solving skills

Communication skills

Knowledge of regulations

Client satisfaction focus

Job description

Social network you want to login/join with:

Are you an experienced leader with a strong background in the Fire Safety industry? We're looking for a dynamic Field Service Manager to join our team in Whyteleafe, Surrey. This is an exciting opportunity to lead a team of six.

Job Description

• Plans and schedules work with a minimum of 3 months in advance, based on working efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
• Ensures response to emergency call outs and unscheduled work as they arise, allocation of work in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA).
• Plans and schedules the out-of-hours on-call rota to ensure we meet Service Level Agreements (SLA) for all customers.
• Organises return calls - quotes, resources, parts, and logistics to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
• Ensures each work order is closed and available to raise invoice to customer.
• Creates new service plans on Logtek, once instructed by sales team, and informs the Field Service team.
• Fosters a positive team spirit, motivating team members to deliver high standards of work and celebrates success.
• Analyses productivity, scheduling, and financial reports through Logtek and Navision, with support of the Branch Manager to build action plans to constantly drive high service standards.
• Reviews performance with Engineer team against Key Performance Indicators and objectives.
• Identifies training and development needs of the team and ensures the required training is planned and reviewed.

The Successful Applicant

A successful field service manager should have:

• Previous experience in Fire safety or a related field, e.g., security, fire doors.
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• In-depth knowledge of regulations.
• Strong communication and relationship-building skills.
• A results-driven approach with a focus on client satisfaction.
• If you have worked on the tools before, this will be an advantage.

What's on Offer

• Salary: £46,700, 25 days holiday plus bank holidays. Sick pay: 3 days full pay increasing to 3 weeks full pay after 2 years' service. (Management discretion if further needed). NEST Pension, 2x Annual salary group life assurance with AIG, EAP - 24/7 GP access, second medical opinion, mental health support, online health checks, nutritionist programme, fitness programme, and bereavement support. Yellownest - below school age childcare salary sacrifice scheme. Health Cash Back plan. Cycle to work. Tech scheme.