Field Service Manager

Thames Water Utilities Limited; London; On-site; GBP 46,000 - 55,000; Full time

Job summary

Thames Water is seeking a Field Service Manager to lead an operational team in North London. The role involves ensuring efficient service delivery and team management, focusing on health and safety, customer satisfaction, and financial efficiency. With a competitive salary and diverse benefits, this position offers the chance to make a real impact in a leading water utility.

Benefits

26 days holiday per year, increasing to 30 with length of service

Access to health and wellbeing benefits

GymPass for fitness plans

Generous paternity and maternity leave

Ongoing performance development reviews

Qualifications

• Management experience in operations and maintenance.
• Strong financial management skills.
• Excellent health and safety management ethic.

Responsibilities

• Manage health, safety, and wellbeing of team.
• Ensure exceptional service delivery to customers.
• Oversee budgetary and financial activities.

Skills

Operations

Maintenance

Financial Management

Health and Safety

Customer Focus

Performance Management

Communication

Interpersonal skills

Education

Degree or equivalent in Engineering/Civils & Mechanical

Job description

Deephams - Enfield, North London - N9 0BA

Job title Field Service Manager Ref 39289 Division Asset Operations & Capital Delivery Location Deephams - Enfield, North London - N9 0BA Contract type Fixed term/Secondment Full/Part-time Full-time Hours 36 hours per week, Monday - Friday Salary Paying up to £55.000 subject to your level of experience Job grade B Closing date 17/07/2025

We are looking for an experienced Field Service Manager to join us. In our Clean Water division. Although the role is based at Deephams, due to the nature of the role, you can be based at a number of our sites in the London or Thames Valley area.

As the successful candidate, you will develop and coordinate an operational service team comprising network service technicians, coordinators, planners and team managers working on the Thames Water network, trunk mains and assets.

Your team will be offering the wider business rapid response service, high-consequence valve inspections and servicing.

You will also be supporting the Network Asset Maintenance team, offering network service resources for asset upgrade and replacement activities.

In addition to offering services to my internal client, you will also be supporting Thames Water's alliance delivery partners.

In addition to offering enabling network services for network asset upgrades and replacements, your team will own the end-to-end process of network infrastructure upgrades, replacements and re-sites to allow the successful delivery of network services delivered by your team.

• Monday – Friday 36 hours per week, 7:30- 15:36, plus the potential of a standby rota for which you will receive an additional payment
• A car allowance is provided with this role

What will you be doing as a Field Service Manager?

• Health, Safety and Wellbeing - responsible for effectively managing the Health, Safety and Wellbeing of all the people in my team, and all those working on the Network.
• Customer – responsible for ensuring my team delivers an exceptional service to our customers, ensuring that they trust us, they feel we are Easy to do business with and that we care.
• Financial Management – responsible for owning and managing the budgetary and financial activities of my team and driving efficiencies within my team and the overall operational budget.
• Performance Management – responsible for ensuring the individuals in my team understand what is expected of them to achieve optimal performance.
• Communication – responsible for owning and cascading changes and information that impacts my team, by tailoring communications to ensure they are relevant, targeted and understood.
• Commencing both temporary and permanent recruitment activities within a proactive timeframe to avoid resource deficits.
• Learning and Development – responsible for continually improving the performance, standards and capability of my team to meet today’s needs, developing for tomorrow and creating the skills to support the wider business.
• Organisational Data Management – responsible for ensuring that my organisational structure and individual people data are accurate and updated promptly on SAP HR.
• Reward & Recognition - responsible for ensuring that my team are rewarded correctly and appropriately and that they are recognised for doing a great job.
• There is a potential requirement to undertake standby as per business needs, and support any transformational change/Business Needs.

What should you bring to the role?

• Management experience with strong skills in operations, maintenance, engineering, Finance, H&S legislation, stakeholder engagement and customer focus.
• Degree level or equivalent. (with preferably an Engineering/Civils & Mechanical)
• Excellent people and performance management skills.
• Strong health and safety and customer-based ethic.
• First-rate financial management skills, able to demonstrate identifying and achieving financial efficiencies.
• Excellent organisational and risk management skills.
• Strong Interpersonal skills.

What’s in it for you?

• Competitive salary of up to £55.000 per annum subject to your level of experience
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members, as well as discounted plans nationwide!
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.