Field Service Manager

Envirogen Group; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service engineering company in the UK is seeking a Field Service Manager to oversee service delivery and develop field engineers. You'll manage a team, deliver technical services, and drive performance in a dynamic environment. Strong leadership and technical skills needed for success. Competitive benefits include a company vehicle and ongoing development opportunities.

Benefits

Company vehicle

Ongoing development

Qualifications

• Proven experience in field service engineering, ideally within water treatment.
• Strong leadership and people management skills are essential.
• Ability to coach and develop technical teams is required.

Responsibilities

• Lead and manage a team of field service engineers.
• Deliver on-site services including installation and maintenance.
• Coach and train engineers, ensuring skill development.

Skills

Field service engineering experience

Leadership and people management

Problem-solving abilities

Coaching and mentoring skills

Customer-first mindset

Tools

Water treatment systems

PLC programming

Safety standards knowledge

Job description

Are you a hands-on leader with a passion for technical excellence and team development? We're looking for a Field Service Manager to join our growing team and take ownership of both service delivery and the development of our talented field engineers in the North of England.

This is a dual-role position: 50% delivering high-quality service to customers, and 50% leading, coaching, and managing the field service team. If you thrive in a fast-paced environment and enjoy mentoring others while staying close to the tools, this could be your next big move.

What You'll Be Doing

• Lead and manage a team of field service engineers, ensuring high standards of workmanship, service delivery, and customer satisfaction
• Deliver on-site services including installation, maintenance, refurbishment, and repair of water treatment systems (U/F, N/F, RO, chemical dosing, ion exchange, demineralisation, electrical diagnostics, PLC programming)
• Coach and train engineers, transferring technical knowledge and developing skills in line with our competence matrix
• Support field operations, solving technical issues and ensuring commitments to customers are met
• Drive team performance, including planning, rota management, job sheet inspections, and site safety audits
• Collaborate with sales, supporting business development and technical queries
• Champion health, safety, quality, and environmental standards across all field activities

Requirements

What We're Looking For

• Proven experience in field service engineering, ideally within water treatment or similar technical environments
• Strong leadership and people management skills
• Excellent problem-solving abilities and a customer-first mindset
• Ability to coach, mentor, and develop technical teams
• Comfortable working on the tools and managing team operations
• Knowledge of RAMS, ISO standards, and safety audits is a plus

Benefits

Why Join Us?

• Be part of a supportive senior team with shared ownership of safety, quality, and performance
• Enjoy a varied role that blends technical delivery with leadership
• Opportunities to grow, influence, and shape the future of our field service operations
• Competitive package including company vehicle, tools, and ongoing development