Field Service Manager

idibu; Enfield; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading company in the Clean Water sector is seeking an experienced Field Service Manager to oversee a team responsible for Thames Water's network maintenance. The role includes managing team safety, customer relations, budget oversight, and performance management. Offering a competitive salary and benefits, it promises a rewarding career with opportunities for personal and professional growth.

Benefits

26 days holiday plus bank holidays

Health and wellbeing benefits including fitness plans and discounts

Generous parental leave

Car allowance included

Qualifications

• Management experience in operations, maintenance, and engineering.
• Strong leadership and performance management skills.
• Robust health and safety and customer service ethic.

Responsibilities

• Manage health, safety, and wellbeing of team and network workers.
• Oversee budget and financial efficiencies.
• Ensure excellent customer service and stakeholder engagement.

Skills

Leadership

Performance Management

Financial Management

Organisational Skills

Interpersonal Skills

Education

Degree or equivalent in Engineering/Civils & Mechanical

Job description

We are looking for an experienced Field Service Manager to join us in our Clean Water division. Although based at Deephams, the role offers flexibility to be located at various sites across London and Thames Valley.

As the successful candidate, you will develop and coordinate an operational service team including network service technicians, coordinators, planners, and managers working on the Thames Water network, trunk mains, and assets.

Your team will provide rapid response services, high-consequence valve inspections, and servicing, supporting Thames Water's network asset maintenance and alliance delivery partners. You will own the end-to-end process for network infrastructure upgrades, replacements, and re-sites, ensuring successful service delivery.

Working Hours and Benefits

• Monday – Friday, 36 hours/week, 7:30-15:36, with standby rota potential (additional pay)
• Car allowance included

Key Responsibilities

• Manage health, safety, and wellbeing of team and network workers
• Ensure excellent customer service and stakeholder engagement
• Oversee budget and financial efficiencies
• Performance management and team development
• Effective communication of changes and information
• Recruitment planning and execution
• Enhance team skills through learning and development
• Maintain accurate organisational data in SAP HR
• Reward and recognition programs
• Support standby duties and transformational change initiatives

Candidate Requirements

• Management experience in operations, maintenance, engineering, finance, H&S, stakeholder engagement, and customer focus
• Degree or equivalent, preferably in Engineering/Civils & Mechanical
• Strong leadership and performance management skills
• Robust health and safety and customer service ethic
• Financial management expertise with a focus on efficiencies
• Excellent organisational and risk management skills
• Interpersonal skills

What We Offer

• Salary up to £55,000 per annum depending on experience
• 26 days holiday, increasing to 30 with service, plus bank holidays
• Health and wellbeing benefits including physiotherapy, counselling, fitness plans, and discounts
• Generous parental leave and performance development reviews

Learn more about our benefits and perks.

About Thames Water

We are the UK’s largest water and wastewater company, serving over 16 million customers. Our purpose is to build a better future for all by supporting communities, people, and the planet. We value diversity, inclusion, and the opportunity to make a difference every day.

Join us to enjoy a rewarding career with flexible arrangements, career growth, and the chance to help protect water resources for future generations.

Note: Due to high application volumes, we may close the vacancy early. We encourage prompt applications.