Field Service Installation Engineer - UK/EMEA

Seeing Machines; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a pioneering company dedicated to enhancing transport safety through cutting-edge technology. As a Field Service Installation Engineer, you will play a crucial role in installing and supporting advanced driver monitoring systems in commercial vehicles across the UK. This position offers the chance to work in diverse environments, providing technical expertise and training to ensure seamless installations. With a commitment to innovation and safety, this role is perfect for those passionate about technology and customer service. Embrace the opportunity to make a real impact and contribute to a safer future on our roads.

Qualifications

• Electrical or auto electrical trade qualification is essential.
• Experience in vehicle installation, especially in the commercial sector.

Responsibilities

• Install Driver Monitoring products in commercial vehicles.
• Provide technical support and fault diagnosis for installed systems.

Skills

Technical Support

Fault Diagnosis

Customer Service

Problem Solving

IOT Devices Understanding

Education

Electrical Trade Qualification

Auto Electrical Trade Qualification

Prior Vehicle Installation Experience

Tools

MS Office Suite

Job description

About the company:

Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.

With more than2 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events.

About the role:

The main purpose of this role is to provide technical support for Seeing Machines' products,primarily in a field environment. In doing so, the Field Service Installation Engineer will beresponsible for:

• Installation of Driver Monitoringproducts to a range ofcommercial vehicles
• Training of customer and sub-contracted installers in accordance with the Seeing Machine'straining processes and procedures
• Configuration and field testing of products
• After sales technical support including fault finding, warranty and maintenance support
• Provide advice and assistance to the Operations Team in the conduct of technical training

Assist Customer Operations Manager to schedule installations in accordance with operational requirements
Key responsibilities of the role:

• Installing Seeing Machines' products into client vehicles, often in remote locations and after hours.
• Providing accurate written reports pre and post installation
• Supervising, training and advising contracted installers and technicians
• Technical support and fault diagnosis on installed systems
• Remote fault detection and remediation
• Contribute to development and maintenance of written technical problems
• Coordinating individual travel arrangements

The role will be focused onthe UK territory, with occasional working in other countries within the EMEA Regions.

Educational & ProfessionalQualifications:

• Electrical or auto electrical trade qualification
• Prior vehicle installation experience, preferably within the Commercial Vehicle sector
• Demonstrated technical and fault-finding skills
• Excellent customer service and support skills, with proven customer-facing experience
• Demonstrated problem solving skills
• Proficiency in the MS Office suite of products
• Practical understanding of IOT devices and networking technology
• Full Driving License
• Valid passport

With a strong presence in the Midlands and North of England, applicants located in this region are invited.

Note: This role requires flexibility to travel at short notice and operate in remotelocations and for long hours. Applicantsmust be prepared to bedrug and alcohol tested prior to attending customers’ sites andcomply with any other customer site access conditions.

Why Join Us?

At Seeing Machines, our cutting-edge technology in the field of artificial intelligence and computer vision directly contributes to transport safety and reducing accidents on our roads, rail and in the skies. If you have the experience and ambition to help us achieve our growth objectives, we want to hear from you!

Seeing Machines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees