Field Service Engineers

FalconSmartIT; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A reputable company in IT services is seeking a Deskside Support Specialist to join their team in London. The position involves troubleshooting hardware and software issues, providing customer support, and collaborating with vendors. Ideal candidates will have a minimum of 4 years of experience and must possess strong communication skills in both French and English, along with a willingness to travel across Europe.

Qualifications

• 4+ years of experience as a Deskside Support Specialist.
• Fluent in French and English.
• Proficiency in ITIL framework understanding.

Responsibilities

• Investigate causes of server and service crashes.
• Manage troubleshooting for desktops and network devices.
• Coordinate with vendors for hardware replacements.

Skills

Troubleshooting

Customer Service

Communication

Active Directory

Hardware Monitoring

Tools

Intune

VMware ESXi

Job description

Job Title: Deskside Support Specialist

Location:

Brussels, Belgium: 8 Place Marcel Broodthaers, 1060 Saint-Gilles

London, UK: Temple Mills, London

Position Details:

Number of Positions: 3 (2 in Belgium, 1 in UK)

Duration: Open-ended, preference for permanent

Work Arrangement: Onsite

Job Description:

• Investigate causes of server and service crashes, providing RCA for hardware failures.
• Hardware troubleshooting for desktops, laptops, servers, kiosks, and network devices.
• OS installation, upgrades, and troubleshooting for Windows and iOS using Intune.
• Install third-party tools as per guidelines and manage hardware spare stock.
• Manage and troubleshoot hardware for Windows (x86 & x64), iOS, and VMware ESXi.
• Coordinate with vendors for hardware replacements.
• Raise, handle, and resolve incidents and work orders.
• Work onsite, perform floor walks, and report daily.
• Create and maintain knowledge base and information sharing repositories.
• Proficiency with Active Directory, DNS, DHCP, Group Policy, and understanding of ITIL framework.
• Knowledge of hardware monitoring tools is advantageous.
• Minimum 4+ years of experience as a Deskside Support Specialist.
• Excellent verbal and written communication skills in French and English.
• Strong customer service skills and ability to handle unforeseen situations.
• Willingness to travel across the Netherlands, Belgium, and France.
• Note: Work permit may be required if not a passport holder of the country of the vacancy.

Application instructions: Do not provide bank or payment details. Apply via the "Apply now" button.

Created on 27/06/2025 by TN United Kingdom