Field Service Engineers

Harrison Scott Associates; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading printing press supplier seeks experienced Field Service Engineers for UK operations. Candidates will be responsible for installation and servicing of printing products, requiring a recognised engineering qualification and a customer-focused approach. The role offers a competitive salary, benefits including a company car, and opportunities for overtime.

Benefits

Company car

Phone

iPad

Life assurance

Pension

25 days holiday + bank holidays

Excellent additional earnings potential

Qualifications

• Recognised qualification in Electrical and / or Mechanical Engineering required.
• Heavy engineering background expected.
• Full driving license necessary.

Responsibilities

• Install presses at customer sites and respond to technical requests.
• Maintain relationships with customers and scope work requirements.
• Conduct pre-planned service interventions and report on assignments.

Skills

Technical problem-solving

Strong communication skills

Customer service focus

Flexibility to travel

Education

Recognised qualification in Electrical and / or Mechanical Engineering

Job description

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Job Title: Field Service Engineers – Printing Presses: UK Wide.

Salary: Highly competitive Package - Car, O/T & Allowances

Location: England

Reference: GYJ3139

Contact:

Telephone: [phone]

Categories: , , , , ,

This is a truly fantastic career opportunity to work with one of the world’s leading Printing Press suppliers.

Our prestigious Client is looking for experienced Electrical and / or Mechanical Press Engineers for their UK operations.

Field service engineers are responsible for installing, servicing and diagnostic evaluation and repair across our Client’s best in class range of printing products.

Main Responsibilities of the role will include:

Installingi presses at customer sites, liaising closely with the Project Engineer and other members of the installation team.
Responding to technical requests from customers, making appropriate diagnoses and suitable recommendations to resolve technical queries/issues in a timely manner.
Carrying out pre-planned service interventions.
Referring to comprehensive reference documentation, in addition to assistance from other members of the service team to overcome any issues.
Accurately report on each assignment, providing full details of the actions taken and outstanding requirements, if any.

Customer Relationships

Liaise with senior customer staff, communicating the exact nature of the technical requirements of the job and ensuring that the scope of the work is agreed before work begins.
Maintain good working relationships with customers, being mindful that mechanical engineers are representatives of the Company.
Promote the Company’s pro-active service products and training to customers, reporting any potential leads to the Service Manager.

Qualifications & Experience

• Recognised qualification in Electrical and / or Mechanical Engineering
• Heavy engineering background
• Full driving license

Preferred

• Experience of the print/packaging industry

Skills & Abilities

• Aptitude for technical problem-solving
• Strong communication skills
• Customer service focus
• Initiative
• High standards of work
• Flexibility to travel extensively to cover the customer base and work away from home on a regular basis
• Flexibility to work overtime on a regular basis, including occasional weekend working

Benefits include company car, phone, iPad, life assurance, pension, 25 days hols + bank hols and excellent additional earnings potential.

• All enquiries in confidence.
• CVs in MS Word format please, (.doc / .docx).
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