Field Service Engineering Manager

April Quest; Oxford; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology company specializing in electromechanical products is seeking a Field Service Engineering Manager to lead the field service team. You will manage personnel, monitor performance, and ensure health and safety compliance while overseeing nation-wide operations. The ideal candidate has experience in a similar managerial role and a background in electronics or electrical. This position offers a range of benefits including a company vehicle and competitive pension plan.

Benefits

Company Vehicle

Competitive pension plan

Health cash plan

25 days of annual leave

Corporate life insurance

Birthday off

14 weeks paid maternity, paternity and adoption leave

Qualifications

• Proven experience in a Field Service Manager role.
• Strong ability to manage a remote team.
• Experience with health and safety requirements.

Responsibilities

• Contribute to company growth goals and report to Head of Customer Experience.
• Manage field service personnel and provide support.
• Monitor team performance and develop training plans.

Skills

Field Service Management

People Management

Health and Safety Compliance

Electronics/Electrical Background

Tools

NEBOSH/IOSH Certificate

Job description

Overview

A designer and manufacturer of complex electromechanical safety-critical products for industrial & environmental applications are currently on the lookout for a Field Service Engineering Manager to join the team.

Responsibilities

• As a key member of the Field Service Team you will contribute to delivering company growth goals and report into the Head of Customer Experience. You will be responsible for specific metrics within the department and for making strategic decisions to improve KPI's. You will be expected to undertake regular nation travel to build relationships with key customers and engineers whilst also providing them with support.
• Managing field service personnel, providing effective support and assistance
• Conduct regular 1-2-1s and bi-annual appraisals with direct reports
• Monitor team performance, develop training plans and provide coaching as necessary
• Acting as a liaison and escalation point, both internally and externally for installation, commissioning and service
• Continually evaluate and improve field service processes

Requirements

• Proven experience in a Field Service Manager or similar managerial role
• Strong people manager and the ability to manage a remote team
• Experience of health and safety requirements
• Background in Electronics/Electrical

Desirable requirements

• NEBOSH/IOSH General H&S Certificate
• Experience working with complex electromechanical devices and equipment
• Experience working in a regulated environment

Benefits

• Company Vehicle
• Competitive company pension plan, offering up to 10.5% matching
• Health cash plan and eyecare scheme
• 25 days of annual leave
• Corporate life insurance
• Birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity and adoption leave

If you are a Field Service Engineering Manager and interested in this role, APPLY NOW with an up-to-date CV. We also pay referral fees if you can suggest another suitable person that isn't already known to us.

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