Field Service Engineer- Wrexham

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Client:

Virgin Media

Location:

Chester, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

0a4fc2b3a48a

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: CH1, CH2, CH4, CH65, CH66, L11, L12, L13, L14

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated, customer-focused individuals. No prior experience is required; we will train you and provide a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day workweek of 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.

No two days are the same, so you will always be learning and facing new challenges.

• Become an expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical issues and determine suitable solutions
• Document processes and adhere to company procedures and protocols
• Collaborate with the technical team and share information across the organization

Who we are

Virgin Media O2, the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We have diverse, high-performing teams full of talent. Together, we offer the UK more choice and value, driven by our customer-centric values and ambitions. We are committed to inclusion and equity, supporting you to be your authentic self throughout your application journey.

The must-haves:

• A UK manual driving licence with no more than 8 points

Additional qualities we seek:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong relationships with customers
• Organized, customer-focused, motivated to help others

What's in it for you

We offer benefits that support your well-being and work-life balance:

• A salary of £29,000, with £2,500+ on-target earnings, plus a company van
• 25 days of annual leave, including your birthday
• A pension plan with up to 10% matching contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage (upgrade options available), critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave