Field Service Engineer- Wirral

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Postcode Requirements

For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.

Job Overview

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

Who We're Looking For

Motivated and customer-focused individuals. No prior experience required; training and mentorship provided. Enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

Key Responsibilities

1. Be the expert in installations, fixing faults, and delivering great customer service.
2. Diagnose errors and technical problems and determine appropriate solutions.
3. Document processes and follow company standard procedures and protocols.
4. Collaborate with the technical team and share information across the organization.

Company Overview

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies—Virgin Media O2. We pride ourselves on diverse, high-performing teams and our customer-centric values.

Requirements

• A UK Manual driving licence.
• Comfortable working at heights and outside in all weather conditions.
• Enjoy problem-solving and finding suitable solutions for customers.
• Ability to build great relationships with customers.
• Organized, customer-focused, and motivated to help others.

Benefits

We offer a wide range of benefits to support and reward our employees, including:

• Competitive salary of £29,000, with £2,500+ on target earnings, plus a company van.
• 25 days of annual leave, including your birthday.
• First-rate pension with up to 10% matching contributions.
• Option to buy and sell up to 5 days of leave.
• Wellbeing benefits, including BUPA medical coverage and critical illness insurance.
• Life insurance and healthcare plans.
• Support for all family situations, including neonatal leave, maternity & paternity policies, and carers leave.

Next Steps

After applying, you'll receive a link to complete an online video assessment. Successful candidates will be contacted by a recruiter for further discussion and an online interview. Please inform us of any adjustments needed during the process. Thank you for your interest in joining Virgin Media O2.