Field Service Engineer- Wirral

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For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience is necessary; we will train you comprehensively and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day work week, totaling 37.5 hours (Monday – Saturday) with shifts of 7.5 and 10 hours.

No two days are the same, offering continuous learning and new challenges.

1. Become an expert in installations, fault repairs, and delivering excellent customer service.
2. Diagnose errors and technical issues, and determine suitable solutions.
3. Document processes and adhere to company standards and procedures.
4. Collaborate with the technical team and share information across the organization.

Salary: £29,000 - £36,200 per year

Location requirement: Must reside in specified postcodes listed above.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated, customer-focused individuals. No prior experience needed; we provide training and mentorship. Post-training, enjoy a 4-day work week with shifts of 7.5 and 10 hours, offering a healthy work-life balance.

1. Be the expert in installations, fault fixing, and customer service.
2. Diagnose errors and technical problems, providing effective solutions.
3. Document processes following company protocols.
4. Share information and collaborate with the technical team.

Who we are:

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We have diverse, high-performing teams filled with talent, committed to offering the UK more choice and value through our core values and ambitions. We are Virgin Media O2, eager to see what you can achieve.

Virgin Media O2 is an equal opportunities employer, committed to removing bias and barriers. We embed equity and inclusion into our policies and relationships, supporting you to be your authentic self throughout your application journey.

Must haves:

• A UK Manual driving licence

Additional qualities we seek:

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you:

We offer benefits that support your wellbeing and career growth, including:

• A salary of £29,000, plus £2,500+ OTE, and a company van
• 25 days of annual leave, including your birthday
• Up to 10% matching contributions in our pension scheme
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits such as BUPA medical coverage (upgrade options available) and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity, paternity, and carers leave

Want to learn more about our benefits? You can check them out here.

Next steps:

After applying, you will receive a link for an online video assessment. Successful completion will lead to a call from a recruiter to discuss the role and answer questions. Subsequently, you'll be scheduled for an online interview with a manager. Please inform us of any adjustments needed during the application process. Thank you for your interest in joining Virgin Media O2.