Field Service Engineer- Wirral

TN United Kingdom; Cherwell District; On-site; GBP 29,000; Full time

Job summary

Join a leading company as a Field Service Engineer, where you will receive comprehensive training and support. This role offers a competitive salary, a 4-day workweek, and a chance to work with a dynamic team dedicated to customer satisfaction. Enjoy benefits like a company van, generous leave, and a robust pension plan. If you're motivated and eager to help others, this opportunity is perfect for you!

Benefits

25 days annual leave

Company van

BUPA medical coverage

Life insurance

Critical illness insurance

Wellbeing benefits

Pension with up to 10% matching

Maternity & paternity policies

Carers leave

Option to buy/sell leave

Qualifications

• No prior experience required; training and mentorship provided.
• Comfortable working outdoors and at heights.

Responsibilities

• Expert in installations, fault repairs, and customer service.
• Diagnose technical issues and document processes.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Installation Skills

Education

UK Manual Driving Licence

Job description

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Position Requirements

For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.

Job Overview

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience is required; we will train you thoroughly and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day workweek, totaling 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

Responsibilities

• Be an expert in installations, fault repairs, and delivering excellent customer service
• Diagnose errors and technical issues and determine suitable solutions
• Document processes and adhere to company procedures and protocols
• Collaborate with the technical team and share information organization-wide

About the Company

Virgin Media O2 is the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's largest companies. We foster diverse, high-performing teams full of talent. Together, we offer the UK more choice and value, driven by our customer-centric values and ambitions. We are Virgin Media O2 and are eager to see what you can achieve with us.

We are an equal opportunities employer committed to removing bias and barriers, promoting equity and inclusion throughout our policies and relationships. We encourage you to be your authentic self throughout your application journey.

Must Haves

• A UK Manual driving licence

Preferred Qualities

• Comfortable working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

Benefits

We offer a wide range of benefits to support your wellbeing and work-life balance:

• A competitive salary of £29,000, with £2,500+ on-target earnings, plus a company van
• 25 days of annual leave, including your birthday
• First-rate pension with up to 10% matching contributions
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage (upgradeable), critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity & paternity policies, and carers leave

Learn more about our benefits here.

Next Steps

After applying, you will receive a link to complete an online video assessment. Successful candidates will be contacted by a recruiter for further discussion and an online interview with a manager. Please inform us of any adjustments needed during the process. Thank you for your interest in joining Virgin Media O2.