Field Service Engineer - Wigan

TN United Kingdom; Wigan; On-site; GBP 28,000; Full time

Job description

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Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

LOCATIONS DEPLOYED: Wigan & surrounding area.

DUTIES:

1. Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

PLEASE NOTE: Candidates will need a Full UK Manual Driver’s License, which is essential for this role. This role will involve being on the road daily visiting clients, which may involve some overnight stays.

SALARY: £27057 per annum (Including On-Call Supplement)

JOB OVERVIEW:

This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

ABOUT THE COMPANY: nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing.

Requirements:

• Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
• Essential requirement: Willingness to travel to client sites daily.
• Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
• Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Experience:

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

Licence/Certification:

• UK Manual Driving Licence (required)

Willingness to travel:

• 100% (preferred)

Excellent communication skills (both written and verbal).

Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits including:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture.