Field Service Engineer (White Goods )

TXP; Kidderminster; Hybrid; GBP 27,000; Full time

Job summary

A leading UK domestic appliance company is seeking a White Goods Engineer / Trainee Field Engineer to provide expert repairs on domestic appliances. This role requires training followed by home-based work, attending customer calls, and ensuring first-time fixes. Ideal candidates will have experience in white goods repairs, relevant electrical qualifications, and strong customer service skills. The position offers a competitive salary, vehicle, and multiple benefits.

Benefits

Basic salary of £26,648.75

Commission on sales (£100-£600 per month)

25 days holiday + bank holidays

Overtime paid at double time

Pension and healthcare

Qualifications

• Experience in repairing washing machines, dishwashers, and similar appliances.
• Full UK Driving Licence is mandatory.
• Strong customer service abilities are essential.

Responsibilities

• Attend 8-10 calls per day for repairs.
• Fault finding and repairing domestic appliances.
• Deliver excellent customer service.

Skills

White goods repairs experience

Electrical qualifications

Customer service skills

Education

City & Guilds 224 Consumer Electrical and Electronic Servicing

City & Guilds 2365 Electrical Installation

Job description

Job Title: White Goods Engineer / Trainee Field Engineer (electro mechanical)

Area: Kidderminster

The Company

A successful and established manufacturer with over 40 years' experience specialising in domestic appliances. As one of the major appliance brands in the UK, they are constantly expanding their service team.

The Role

Initially you will complete 8 weeks' worth of training to ensure you are an expert on everything you will come across. Once fully trained, you will be based from home with parts delivered overnight, attending 8-10 calls per day (depending on area) in customers' homes. You will be responsible for fault finding and carrying out repairs on a range of domestic appliances manufactured by the brand, aiming for a first time fix every time as well as delivering excellent customer service.

Application

To be considered for this role you must have:

• A background in white goods repairs would act as a huge advantage to your application (e.g. washing machines, tumble dryers, dishwashers, microwaves, fridges, hobs, ovens, extractor fans etc) however experience in another electro-mechanical field service role would be considered (e.g. coffee, vending, ticket machines, parking, vehicle maintenance etc).
• Electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc)
• A full UK Driving Licence
• Excellent customer service skills - able to handle a variety of customers.

Basic Salary: £26,648.75 vehicle with private use, product training, bonus scheme, commission on sales (£100-£600 per month), 25 days holiday + bank holidays (opportunity to earn an additional 8 days through no sickness and additional workload in winter), overtime during the week and weekend (paid at double time), working from home, progression opportunities, pension and healthcare