Field Service Engineer - Weston Super-mare (Temp)

nGeneration; Weston-super-Mare; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to provide essential technical support in the retail and hospitality sectors. This role involves daily travel to client sites, where you will install, refurbish, and maintain various technical equipment, ensuring minimal downtime for clients. Your expertise in troubleshooting hardware and software issues will be crucial, along with your excellent client-facing skills. Join a company that values work-life balance and offers generous benefits, including a company van and training opportunities. If you're ready to make a significant impact in a dynamic environment, this position is for you.

Benefits

Company van

Fuel card

28 days annual leave

Training opportunities

Company events and team parties

Qualifications

• Candidates must have a technical mindset and experience in troubleshooting.
• Previous experience in retail or hospitality IT support is preferred.

Responsibilities

• Conduct daily visits to client locations for equipment installation and maintenance.
• Troubleshoot and resolve hardware and software issues on-site.

Skills

Client-facing skills

Troubleshooting

Technical support

Communication skills

Logical and methodical approach

Education

1 year of IT support experience

1 year of EPOS experience

Tools

EPoS equipment

Chip and pin devices

Wi-Fi devices

Digital menu boards

Media screens

Kitchen management systems

Routers

Job description

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

LOCATIONS DEPLOYED

North East, and surrounding area to complete job most effectively and efficiently.

DUTIES

1. Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.

JOB OVERVIEW:

We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

ABOUT THE COMPANY

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.

Essential requirement: Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

SALARY: £27057 per annum (Including On-Call Supplement)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

PLEASE NOTE: Candidates will need a Full UK Manual Driver’s License, which is essential for this role.

This role will involve being on the road daily visiting clients, which may involve some overnight stays.

Experience:

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

Licence/Certification:

• UK Manual Driving Licence (required)

Willingness to travel:

• 100% (preferred)

Excellent communication skills (both written and verbal)

Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements.