Field Service Engineer - West Lancashire

TN United Kingdom; Wigan; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading broadband network as a Field Service Engineer, where you'll enjoy a competitive salary and a supportive training environment. This role offers a unique 4-day workweek, allowing for a better work-life balance while tackling new challenges daily. With a focus on customer service and problem-solving, you'll be part of a dynamic team committed to delivering exceptional service. Enjoy a comprehensive benefits package, including a company van, generous annual leave, and wellbeing support. This is an exciting opportunity to grow in a forward-thinking company dedicated to your success.

Benefits

Company Van

25 Days Annual Leave

Excellent Pension Scheme

BUPA Medical Coverage

Life Insurance

Healthcare Plans

Neonatal Leave Support

Maternity/Paternity Policies

Carers Leave

Qualifications

• No prior experience necessary; training and mentorship provided.
• Comfortable working at heights and outdoors in all weather conditions.

Responsibilities

• Installations, fault repairs, and customer service expertise.
• Diagnose technical issues and document processes.

Skills

Customer Service

Problem Solving

Organizational Skills

Education

UK Manual Driving Licence

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Wigan, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

888e482e6226

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

Location restrictions: You must live in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.

Join our team of Field Service Engineers (known internally as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience is necessary; we will train you and provide a mentor to support your success! After training, enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday–Saturday) with a mix of 7.5 and 10-hour shifts.

Every day brings new challenges and learning opportunities.

• Be the expert in installations, fault repairs, and customer service
• Diagnose errors and technical issues, determine solutions
• Document processes and follow company protocols
• Collaborate with the technical team and share information

Who we are

Virgin Media O2 is the UK’s fastest broadband network, a leading mobile brand, and one of the country’s biggest companies. We have diverse, high-performing teams and are committed to offering better value and choice through our innovative, customer-centric values.

We are an equal opportunities employer dedicated to removing bias and barriers, supporting authenticity and inclusion throughout your application process.

The must haves

• A UK Manual driving licence

The other qualities we seek

• Comfort working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong customer relationships
• Organized, customer-focused, motivated to help others

What’s in it for you

We offer a wide range of benefits focused on your wellbeing and development:

• Competitive salary of £29,000, plus £2,500+ OTE, and a company van
• 25 days of annual leave, including your birthday
• Excellent pension scheme with up to 10% matching contributions
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including BUPA medical coverage (upgrade options available) and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity/paternity policies, and carers leave
• Learn more about our benefits here

Next steps

After applying, you will receive a link to complete an online video assessment. Successful candidates will be contacted by a recruiter for further discussions and an online interview. Please let us know if you need any adjustments during the process. Thank you for your interest in joining Virgin Media O2.