Field Service Engineer - Water Treatment

Bennett And Game Recruitment; Exeter; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company seeks a Field Service Engineer to service and maintain water treatment systems across the UK. The role involves managing customer relationships, resolving technical issues, and ensuring high levels of service. A multi-disciplined engineer with strong communication skills, and relevant experience in the industry is required.

Benefits

Profit Share bonus

Pension

Company vehicle and fuel card

Qualifications

• Multi-disciplined electro-mechanical engineer with relevant qualifications.
• Experience in the water treatment industry preferred.
• Full UK driving license required.

Responsibilities

• Servicing and maintaining water treatment systems at customer sites.
• Managing relationships with customers and resolving issues.
• Completing installation and service reports.

Skills

Electro-mechanical engineering

Communication

Problem solving

Customer service

IT competency

Education

GCSE or equivalent - English and Maths

Tools

MS Office

Job description

Field Service Engineer required for a manufacturer based in Cheddar (The role will be covering the South West). Are you happy to travel as our clients are based across the UK & abroad and you should expect to have some time working away from home in order to satisfy their requirements. Visits are agreed in advance with you and fully expensed. As your skills and experience increase you may also be involved in commissioning of installed systems; this potentially leading to working away for several days or on occasions, a couple of weeks. Ideal location of a candidate would be Hertfordshire.

• Servicing and maintaining water treatment systems such as Reverse Osmosis, Deionisers, Filters, Water Softeners and Effluent treatment Plant at customer sites around the UK (and potentially overseas)
• Managing direct relationships with customers and plant operatives.
• Analysing and resolving problems whilst both at site and by way of remote support.
• Completing installation and commissioning of plant (subject to qualification and skill set)
• Completing Service Reports and other associated documentation (using MS Word)
• Responding to customer needs in line with commercial and technical specifications
• Assisting the company with service improvement initiatives; taking a proactive approach to increasing productivity & profitability.
• Ensuring that a high level of customer care & service is maintained at all times
• Ensuring that all company policies inc. Health & Safety are observed and abided with at all times
• Enhancing your own skills and knowledge through proactive learning and self-development
• A multi-disciplined electro-mechanical engineer with relevant qualifications
• Experience with the water treatment industry would be an advantage
• Experience of having worked as a Service Engineer or in a field based technical support role would be an advantage
• Passionate about providing a first-class service to our customers.
• Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner
• A professional approach to your work and communication with colleagues and customers
• A good level of IT competency, specifically MS Office
• GCSE or equivalent - English and Maths
• A full UK driving license is required and a willingness to travel
• Location: Home based (South West) but willing to work nationally and abroad. Company vehicle and fuel card supplied

Field Service Engineer - Water Treatment Salary & Benefits

• Profit Share bonus
• Pension
• 40 hour week

Salary dependent on experience likely £35k-£45k

Vehicle

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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