Field Service Engineer – Vending and Coffee

Get Staffed Online Recruitment Limited; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in vending and coffee solutions is seeking a Field Service Engineer in Cardiff. The ideal candidate will possess experience with various vending systems, a strong commitment to customer service, and technical training. This role offers competitive pay and overtime, alongside provision of a company vehicle.

Benefits

Company Vehicle Provided

Competitive Salary plus overtime

Qualifications

• Experience maintaining Vending and Coffee Machines – Essential.
• Manufacture training courses (Including Coffetek, CraneMS, etc.) – Essential.
• A technical aptitude.

Responsibilities

• Diagnose and repair faults on vending systems.
• Optimize coffee systems for best performance.
• Assist with equipment installations and customer service.

Skills

Maintenance of Vending Machines

Customer Service

Troubleshooting

Education

Manufacturer Training Courses (e.g., Coffetek, CraneMS)

Job description

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Field Service Engineer – Vending and Coffee, Cardiff

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Client:

Get Staffed Online Recruitment Limited

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e1bf6781203e

Job Views:

37

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Field Service Engineer – Vending and Coffee

Hours per week: Monday – Friday; Full Time + Overtime

Our client is looking to building on its 40 years of success and are looking to add to their energetic team who have a passion for people and service. You will be empowered to bring your very best to customers with the chance to carve a career few other vending companies can offer.

Our client has continued to diversify its core range of products from vending and catering supplies and services, to now providing fully managed coffee shops for the workplace as well as being the first choice for dedicated distributorships for bespoke products offered by likes of Douwe Egberts Professional and Micromarkets.

They are looking for experienced Vending Service Engineers to cover South Wales and the West Country.

The Person

You will be an experienced Vending Service Engineer with exposure across a wide range of machine types and manufactures. You will hit the ground running and be able to demonstrate multimachine competence supported by manufacture training. You will thrive working in an empowered environment finding your own solutions to problems within your boundaries of authority. They expect all their staff to take ownership of their duties with an attitude of whatever it takes to get the job done! You will need to be a people person, driving and motivating yourself to achieve the highest possible standards within the industry and contribute towards an environment of exceptional customer service where going the extra mile is the norm.

The Role:

• Attend customer sites to diagnose and fault find any fault on various vending systems including: Electrical faults; Water and water flow faults; Refrigeration fault finding and basic component repair (all specialist work will be conducted by third party); Ingredient performance and drink quality issues; Espresso Systems.
• Optimise a range of Coffee Systems to get the very best from a wide variety of products.
• Take a lead with equipment installs on customer premises.
• Assist with equipment movements and uplifts.
• Ensure all paperwork and procedures are completed on time and in line with company polices.
• Find the correct part numbers from the correct suppliers and request parts orders in line with SOP’s.
• Return all warranty and service parts promptly and correctly.
• Advise and train, operators, customers and end users when appropriate.
• Assist with all customer issues to ensure they receive a class leading service.
• Ensure all relevant or re-occurring issues are elevated swiftly within SOP’s.

Prerequisites:

• Experience maintaining Vending and Coffee Machines – Essential
• Manufacture training courses (Including Coffetek, CraneMS, Evoca, Westomatic etc.) – Essential
• A technical aptitude

The Terms:

• Competitive Salary plus overtime
• Company Vehicle Provided

If this Field Service Engineer sounds like the next step in your career, then apply today.