Field Service Engineer UPS (on-site)

Delta Electronics EMEA; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy solutions provider in London is seeking a Service Engineer to enhance their Data Center Segment. The role focuses on providing customer training, technical support, and managing documentation. Ideal candidates should have at least 3 years of experience as an electrical engineer and good communication skills. This position offers opportunities to work with innovative technologies and improve service offerings.

Qualifications

• At least 3 years of related experience as an electrical engineer.
• Understanding of power and infrastructure solutions.
• Ability to discuss and communicate technical details at both high and simple levels.
• Good communication and interpersonal skills.

Responsibilities

• Conduct customer training and provide technical support.
• Perform on-site diagnostics and service.
• Manage technical documentation and spare parts lists.
• Build and manage a network of service partners.
• Identify customers’ pain points and transform them into business opportunities.

Skills

Customer training

Technical support

Communication skills

Troubleshooting

Job description

Company Description

Delta Group established our EMEA operation in 1995 with regional headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA has continued to dedicate itself to R&D to support the most important businesses with advanced energy-saving technology and solutions.

Job Description

For our Data Center Segment (DCS), we are searching for an enthusiastic service engineer who is engaged in building top service knowledge about DCS products. The engineer should be able to share this knowledge with other Delta field service engineers and service partners in the EMEA region, utilize it in technical support for customers, sales, and product management, and participate in further improvement of products and services.

Responsibilities:

• The major part of the role will involve customer training, technical support including on-site diagnostics and troubleshooting for critical cases.
• Perform on-site diagnostics and service.
• Be responsible for overall service-related technical documentation used in EMEA, define the scope of service jobs for each product (installation, commissioning, annual maintenance), and manage spare parts lists with substitution matrices.
• Build and manage a network of service partners within EMEA.
• Maintain a commercial mindset, capable of transforming customers’ pain points into business opportunities.

Qualifications

• At least 3 years of related experience as an electrical engineer.
• Understanding of power and infrastructure solutions.
• Ability to discuss and communicate technical details at both high and simple levels. Open to innovation and new technologies.
• Good communication and interpersonal skills.
• Independent, highly achievement-driven, and a team player.