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Field Service Engineer UPS
TN United Kingdom
London
On-site
GBP 125,000 - 150,000
Full time
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Job summary
An established industry player is seeking a passionate service engineer to enhance service knowledge in the Data Center Segment. This role involves delivering technical support and training to customers, troubleshooting critical issues, and developing a network of service partners across the EMEA region. The ideal candidate will possess a strong electrical engineering background, excellent communication skills, and a proactive approach to problem-solving. If you're eager to innovate and contribute to service excellence, this opportunity offers a dynamic environment where your expertise will make a significant impact.
Qualifications
- 3+ years of experience in electrical engineering with a focus on customer support.
- Strong communication skills for technical discussions.
Responsibilities
- Provide customer training and technical support, including on-site diagnostics.
- Manage service-related technical documentation and spare parts lists.
Skills
Education
Job description
For our Data Center Segment (DCS), we are searching for an enthusiastic service engineer engaged in building top service knowledge about DCS products, who should be able to share this knowledge with other Delta field service engineers and service partners in the EMEA region. The engineer will utilize this knowledge in technical support for customers, sales, and product management, and participate in further improvement of products and services.
Responsibilities:
- Major part shall be customer training and technical support including on-site diagnostics/troubleshooting for critical cases.
- On-site diagnostics and service.
- Responsible for overall service-related technical documentation used in EMEA, definition of scope of service jobs for each product (installation/commissioning/annual maintenance), and spare parts list with substitution matrix.
- Building and managing a network of service partners within EMEA.
- Commercial mind-set; able and experienced in transforming customers’ pain points into business opportunities.
Qualifications:
- At least 3 years of related experience as an electrical engineer.
- Understanding of power & infrastructures solutions.
- Able to discuss and communicate technical details both at a high level and in simple terms.
- Open to innovation and new technologies.
- Good communication and interpersonal skills.
- Independent, highly achievement-driven, and a team player.
- Willing to travel within the EMEA region.
- Able to communicate fluently in English.
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