Field Service Engineer - UK/EMEA

OSI Systems, Inc.; Stoke-on-Trent; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global detection technology firm seeks a Technical Support Engineer in Stoke-on-Trent. The role involves providing on-site support for advanced cargo and vehicle inspection systems, troubleshooting and maintaining hardware and software, and acting as a key technical liaison for customers. Candidates should have an engineering qualification and strong knowledge of hydraulic and electrical systems. International travel up to 80% is required, including locations in the UK and abroad.

Qualifications

• Strong understanding of hydraulic, electrical, and electro-mechanical systems required.
• Experience with IT networking solutions, such as CCNP, is advantageous.
• Ability to adapt to short-notice travel requirements is a must.

Responsibilities

• Deliver on-site support for CVI and RTT systems, troubleshooting and maintenance.
• Act as primary technical liaison for customers regarding system operation.
• Travel internationally up to 80% of the time for installations and support.

Skills

Hydraulic system understanding

Electrical system knowledge

Electro-mechanical expertise

IT networking solutions

Problem solving

Education

Engineering qualification (BTEC, City & Guilds, HNC)

Job description

Overview

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud.

Role Overview

We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence.

Responsibilities

• Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components.
• Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems.
• Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance.
• Respond to third-line technical support requests from field engineers, distributors, and customer representatives.
• Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems.
• Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team.
• Maintain accurate technical documentation, including service reports, engineering change requests, and database entries.
• Travel internationally up to 80% of the time, including to in the UK, Europe former CIS countries, Central & Southwest Asia, the Middle East, and Africa.
• Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation.

Qualifications

• Engineering qualification such as BTEC, City & Guilds, HNC or equivalent.
• Strong understanding of hydraulic, electrical, and electro-mechanical systems.
• Experience with IT networking solutions (e.g., CCNP or equivalent).
• Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies.
• Proven ability to work in challenging environments and adapt to short-notice travel requirements.
• Previous experience in a global field service engineering role is highly desirable.