Field Service Engineer - UK

Kornit Digital; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Kornit Digital is seeking a Field Service Engineer based in the Central UK to provide exceptional support for their innovative printing systems. This dynamic role involves installation, training, and ongoing maintenance of complex electro-mechanical devices. The ideal candidate will have a technical degree, substantial experience in a similar role, and excellent communication skills. Travel up to 70% is expected, making this an exciting opportunity to work extensively with customers in the digital printing industry.

Qualifications

• Minimum of 5 years experience in field engineering positions.
• Willingness to travel up to 70% of the time.
• Knowledge of digital printing and industrial inkjet technology.

Responsibilities

• Carry out installations and verify functionality of new systems.
• Provide 1st level support to customers over the phone.
• Document all activities using approved systems.

Skills

Communication

Customer Management

Self-motivation

Flexibility

Technical Knowledge

Education

Technical degree or equivalent experience

Tools

Salesforce.com

Microsoft Windows

Job description

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Kornit Digital, a leading-edge company that develops manufactures and markets state-of-the-art printing solutions for the textile, garment & apparel decorating industries looking for a Field Service Engineer in the UK (Central UK).

· Carry out installations & verify the functionality of new Kornit systems, including unpacking, configuring components and positioning according to factory standards and guidance documentation provided

· Deliver training to print operators and maintenance staff focusing on machine operation, routine maintenance work and basic application knowledge

· Perform general maintenance, configuration and adjustment according to maintenance manuals as required

· Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate)

· Return defective, used and/or unused parts according to Kornit policies

· Apply upgrades and product modifications as implemented by the product line

· Provide 1st level support to customers experiencing issues related to their Kornit systems and application software over the phone and using remote tools, such as remote controlling Kornit Digital systems, retrieving log files and setting information, correcting and adjusting settings

· Participate in support hotline coverage, including support during extended service hours according to a defined schedule

· Document all activities using the approved systems and tools provided by Kornit for this purpose; currently salesforce.com service modules

· Liaise with the Service Coordinator and Hotline Support Engineer regarding ongoing service cases

· Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installation sheets (COIs), images or videos explaining specific situations or statuses

· Promote Kornits service offerings amongst our customers; such as service contracts and maintenance programs

· Perform other related duties as required

What should you have?

· Technical degree or equivalent experience in mechanical, digital, and electronic technology

· Minimum of 5 years experience in field engineering positions, servicing complex electro-mechanical devices

· Willingness & flexibility to travel (at times overseas) up to 70% of the time

· Knowledge of the digital printing industry such as industrial inkjet technology, RIP/colour management, materials/ink/chemicals, and experience in textile printing would be an advantage

· Proficiency with Microsoft Windows operating system

· Self-motivated personality & can-do attitude

· Effective communication skills and customer management skills

· Required language skills: English (fluent in writing and speaking), additional languages are an advantage

· Current UK driving licence

Don't check all the boxes? Don't sweat it. Were passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and fun, remote-friendly, fast-paced environmentapply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal-opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.