Field Service Engineer (UK)

In-Situ Inc.; St. Austell, Redditch; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their Service and Aftersales department. This role offers the chance to work with cutting-edge water quality measurement equipment, providing essential support and service to clients on-site. You'll be responsible for routine maintenance, installation, and customer training, ensuring top-notch service delivery. If you have a passion for technology and customer service, this is a fantastic opportunity to advance your career in a dynamic and supportive environment. Join a team that values your contributions and fosters professional growth.

Qualifications

• Experience in delivering world-class customer service and knowledge of chemical analysis.
• ICA trade qualification or equivalent with hands-on experience in a field environment.

Responsibilities

• Perform routine servicing and preventative maintenance of analysers and probes.
• Install, commission, and repair products on-site while providing customer training.

Skills

Customer Service

Chemical Analysis

Instrumentation Knowledge

Communication Skills

Self-motivation

Education

ICA Trade Qualification

Hands-on Experience in Field Environment

Tools

Colorimetric Analysers

Water Quality Probes

Telemetry Devices

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

14 days ago Requisition ID: 1280

Description

Job Title: Field Service Engineer

Job Location and Hours:

Location: Field based with close links to In-Situ facilities in St Austell Cornwall or Redditch Worcestershire

Full-time/permanent and On-Site, Monday to Thursday 8.30 to 17:00 and Friday 08:30 to 12:30

Reports to: [Title]

General Accountability

Partech is an In-Situ owned company and is a leading supplier of water quality measurement equipment. We have an excellent opportunity for a Field Service Engineer in our Service and Aftersales department. We are looking to find an enthusiastic person to join our highly successful company, to work on our high-tech products.

The Field Service Engineer is responsible for providing excellent service to our customers on their own sites and supporting our Factory Service Operations.

Duties and Responsibilities

• Routine planned servicing and preventative maintenance of colorimetric analysers and water quality probes.
• Installation, commissioning and repair of products on site.
• Customer product and application training.
• Promotion of In-Situ service offerings to customers.
• Management of service inventory, tools and site consumables and general administration.
• Assess, test and diagnose sensitive instrumentation (level sensors, pH, conductivity, turbidity etc) as well as telemetry devices.
• Telephone and Email Support.
• Other duties as required to support other divisions of the business.

Education

ICA trade qualification or equivalent, OR hands-on experience of instrumentation and control products in a field environment AND related qualifications.

Certifications

Full UK Driving License (No Convictions).

Key Attributes

• Experience of delivering world-class customer service.
• Knowledge of chemical analysis and handling.
• Experience of colorimetric analysers in wastewater treatment, drinking water, environmental monitoring or laboratory environment.
• Commercial mindset, lead generation and ability to network.
• Excellent written and verbal communications skills – writing reports.
• Customer service driven with a sense of urgency.
• Self-motivated with capacity to independently further knowledge of In-Situ related technologies.

Physical Requirements

Ability to lift 25 KG.

Happy to be away from home.

Note

N/A

Partech is an equal opportunity employer.