Field Service Engineer - The Wash

TN United Kingdom; King's Lynn; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading telecommunications company as a Field Service Engineer in King's Lynn, where you'll enjoy a competitive salary, a supportive training environment, and a 4-day work week. This role offers the opportunity to work outdoors, solving technical problems while delivering exceptional customer service. With a strong focus on well-being and growth, the company provides numerous benefits, including a pension scheme, annual leave, and health care plans. If you're motivated, customer-focused, and ready to tackle new challenges, this is the perfect opportunity for you.

Benefits

25 days of annual leave

Pension scheme with up to 10% matching contributions

BUPA medical coverage

Life insurance

Healthcare plans

Support for family needs

Qualifications

• No prior experience is required; training and mentorship will be provided.
• Ability to climb telegraph poles and work at heights in all weather conditions.

Responsibilities

• Be the expert in installations, fixing faults, and delivering excellent customer service.
• Diagnose errors and technical problems, and determine appropriate solutions.

Skills

Customer Service

Problem Solving

Technical Diagnostics

Tools

Company Van

Unmind App

Job description

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Field Service Engineer - The Wash, King's Lynn

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Client:

Virgin Media

Location:

King's Lynn, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

3922ecfcce96

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year. For this position, you must live in one of the following postcodes: PE31, PE36, NR21, NR25.

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500. We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you and provide a mentor to support your success! After training, enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday – Saturday) with a mix of 7.5 and 10-hour shifts. No two days are the same, so you’ll always be learning and facing new challenges.

1. Be the expert in installations, fixing faults, and delivering excellent customer service.
2. Diagnose errors and technical problems, and determine appropriate solutions.
3. Document processes and follow company procedures and protocols.
4. Collaborate with the technical team and share information across the organization.

Who we are

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams filled with talent. Together, we offer the UK more choice and better value, driven by our customer-centric values and ambitions. We are Virgin Media O2, and we look forward to your contributions. Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We support and encourage you to be your authentic self during your application journey.

The must-haves

• A UK Manual driving licence with no more than 8 points.
• Ability to climb telegraph poles and work at heights in all weather conditions.

The other qualities we seek

• Comfortable working at heights and outdoors in all weather.
• Enjoy problem solving and finding suitable solutions for customers.
• Ability to build strong relationships with customers.
• Organized, customer-focused, and motivated to help others.

What’s in it for you

We offer benefits that support your well-being and growth, including:

• A salary of £29,000, with £2,500+ on target earnings, plus a company van.
• 25 days of annual leave, including your birthday.
• A pension scheme with up to 10% matching contributions.
• Option to buy or sell up to 5 days of leave.
• Wellbeing benefits including the Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance.
• Life insurance and healthcare plans.
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave.