Field Service Engineer - Stoke on Trent Area

BAXI; Stoke-on-Trent; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role involves working from home and visiting customers for servicing, repairs, and diagnostics of gas boilers. You'll be equipped with a fully stocked van and receive daily appointments through a tablet device. The company offers comprehensive training and values excellent customer service. If you're skilled in diagnostics and have the necessary certifications, this opportunity provides a supportive environment with a strong focus on employee success and satisfaction.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks of holidays

Option to buy extra holidays

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Possess a Full Driving License.
• Background in servicing and repair of gas boilers.

Responsibilities

• Visiting customer properties for diagnostics and repairs.
• Managing daily appointments via a tablet device.
• Providing excellent customer service through effective communication.

Skills

Diagnostics Skills

Customer Service

Repair and Maintenance of Gas Boilers

Education

Domestic Gas ACS Certification

Job description

FIELD SERVICE ENGINEER

Location: Stoke-on-Trent area

Postcodes: ST 5,6,7,11,12

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics, and commissioning for warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• While full product training will be provided, you should be confident in your diagnostics skills.

On a Daily Basis You'll Be Responsible For

• Visiting customer properties to carry out diagnostics, breakdown repairs, emergency repairs, and annual servicing.
• Providing excellent customer service through effective communication.
• Managing your workload of daily appointments via a tablet device.
• Managing your van stock by ensuring faulty parts are returned, and new stock delivered overnight is properly stored in the rear load space of your van.

About You

We want to ensure you're set up for success in our mission. To be successful in your application, you'll need to:

• Hold domestic Gas ACS Certification or equivalent.
• Possess a Full Driving License.
• Have a background in servicing, repair, and maintenance of gas boilers.

What We Offer

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks of holidays
• Option to buy extra holidays
• Employee discounts
• Please note: Due to the nature of our work, this role may require background checks. Offers of employment will be dependent on obtaining the relevant checks.