Field Service Engineer - Spalding

TN United Kingdom; Peterborough; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a dynamic team as a Field Service Engineer, where no two days are the same! Enjoy a competitive salary with opportunities for overtime and performance-based commissions. This role offers a great work-life balance with a 4-day workweek, allowing you to thrive in a supportive environment. You'll be trained to excel in installations and fault fixing while providing exceptional customer service. With comprehensive benefits including a company van, generous leave, and well-being support, this position is ideal for motivated individuals looking to make a difference in the field.

Benefits

25 days annual leave

Company van

BUPA medical coverage

Life insurance

Healthcare plans

Neonatal leave

Maternity & paternity policies

Carers leave

Option to buy or sell up to 5 days of leave

Wellbeing benefits including Unmind App

Qualifications

• UK Manual driving licence with no more than 8 points.
• Physical fitness to climb telegraph poles and work at heights.

Responsibilities

• Expert in installations, fault fixing, and delivering customer service.
• Diagnose technical problems and determine suitable solutions.
• Document processes, adhering to company standards.

Skills

Customer Service

Problem Solving

Physical Fitness

Organizational Skills

Job description

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Field Service Engineer - Spalding, Peterborough

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Client:

Virgin Media O2

Location:

Peterborough, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

d6394e06a87f

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary: £29,000 - £36,200 per year

For this position, you must live in one of the following postcodes: IP21, IP22, IP24, IP26, IP98, NR16, NR17, NR18

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience required; we will train you and assign a mentor to support your success! After completing our comprehensive training, enjoy a better work-life balance with our 4-day workweek of 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.

No two days are the same, offering continuous learning and new challenges.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical problems, and determine suitable solutions
• Document processes, adhering to company standards and protocols
• Collaborate with the technical team and share information across the organization

Who we are

Virgin Media O2 is the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's largest companies. We have diverse, high-performing teams filled with talent, committed to offering the UK more choice and value through our customer-centric values and ambitions. We are proud to be an inclusive employer, removing barriers and supporting authenticity throughout your application journey.

Must haves

• A UK Manual driving licence with no more than 8 points
• Physical fitness to climb telegraph poles and work at heights in all weather conditions

Additional qualities we seek

• Comfortable working outdoors in all weather conditions and at heights
• Enjoy problem solving and finding customer solutions
• Ability to build strong relationships with customers
• Organized, customer-focused, motivated to help others

What's in it for you

We offer benefits that support your well-being, rewards, and personal development:

• Competitive salary of £29,000 plus £2,500+ OTE, and a company van
• 25 days annual leave, including your birthday
• Up to 10% matching contributions in our pension scheme
• Option to buy or sell up to 5 days of leave
• Wellbeing benefits including Unmind App, BUPA medical coverage (upgrade options available), and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave