Field Service Engineer - Southeast London

TN United Kingdom; Hemel Hempstead; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Field Service Engineer to enhance customer satisfaction through high-quality service delivery. In this role, you will perform maintenance and repairs on crucial medical devices, ensuring operational excellence. You will collaborate with a dedicated team, contributing to service performance and project delivery. With a focus on safety and environmental responsibility, this position offers a chance to make a meaningful impact in healthcare. Join a diverse and inclusive workplace that values your contributions and supports your professional growth.

Benefits

27 Days Holiday

Company Car or Allowance

Insurance Options

Discounts

Qualifications

• 3-5 years’ experience preferred in a relevant field.
• Proven experience with capital equipment and medical devices.

Responsibilities

• Perform scheduled maintenance and corrective repairs.
• Conduct warranty repairs and installation activities.
• Support sales with replacements and participate in marketing efforts.

Skills

Customer Care Skills

Organizational Skills

Teamwork

Problem-Solving Skills

Education

Degree in Electronics

Degree in Electrical Studies

Degree in Computing Studies

Tools

CCNSG Certification

VRCT Registration

Job description

Social network you want to login/join with:

Field Service Engineer - Southeast London, Hemel Hempstead

col-narrow-left

Client:

Location:

Hemel Hempstead, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

03eeb783f3ec

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

Who we are

Every life is unique and so are you!

At Dräger, we protect, support, and rescue lives daily. We are interested in you if you desire to work for an organization that makes a meaningful difference.

As a global leader in medical and safety technology, we develop innovative devices, software, services, and solutions trusted worldwide. Wherever our products are used, it’s about the most important thing: life.

About the role

As a Draeger Field Service Engineer, you will ensure service assistance and operational requirements are met, delivering high customer satisfaction and achieving service goals.

You will support Regional Service Managers, Team Leaders, Senior Engineers, and others to improve service performance and project delivery across Draeger’s product lines.

Tasks and Responsibilities

• Perform scheduled maintenance and corrective repairs.
• Conduct warranty repairs and installation activities.
• Implement technical corrective actions.
• Provide feedback on field issues to Service Management.
• Participate in team meetings and report on installed base accuracy.
• Support sales with replacements and special programs.
• Assist in marketing efforts such as exhibitions and workshops.
• Help develop contracts and achieve lifecycle business goals.
• Maintain company assets and tools according to guidelines.

Shared responsibilities

All employees are responsible for:

• Complying with the Integrated Management System and minimizing environmental impact.
• Ensuring safe working conditions and adhering to occupational health & safety standards.
• Embedding our WeLEAD competencies: trust, value creation, enabling others, providing direction, embracing diversity, and delivering results.

Reporting Relationships

Manager: Regional Service Manager

Team Environment

Regionally based team of approximately 20 field service engineers, supported by Senior Engineers and Specialists by product modality.

Role Requirements

Education/Qualifications

• Degree in electronics, electrical, or computing studies with 3-5 years’ experience preferred.

Related Experience

Proven experience with capital equipment and systems, preferably in medical devices.

• Strong customer care skills and relationship development.
• Organizational and prioritization abilities.
• Teamwork and problem-solving skills.
• Completion of CCNSG or similar skill cards and registration with professional bodies like VRCT.
• Reliable, honest, and trustworthy, representing the company positively.

Benefits include 27 days holiday plus bank holidays, a company car or allowance, insurance options, discounts, and more.

At Dräger, we value diversity and are committed to equal employment opportunity. We welcome all qualified candidates to apply.